HelpSquad
HelpSquad is a customer service software that provides small businesses with tools to deliver exceptional support across multiple channels like email, phone, chat, and social media.
customer-support
ticketing
live-chat
HelpSquad: Customer Service Software for Small Businesses
HelpSquad is a customer service software that provides small businesses with tools to deliver exceptional support across multiple channels like email, phone, chat, and social media.
What is HelpSquad?
HelpSquad is a customer service software designed for small businesses to manage customer interactions across multiple channels and deliver exceptional support experiences. It centralizes all communications into one platform so agents have full context for every conversation.
Features include shared multi-channel inboxes, knowledge base for self-service, canned responses to solve issues faster, SLA and notification workflows, integrated phone and chat, multi-brand support, surveys and feedback management, and dozens of integrations with popular software. Robust reporting provides insights into team productivity, response times, CSAT performance.
The intuitive web-based interface makes it easy for anyone to get up and running quickly. Pre-built integrations connect HelpSquad to leading tools small businesses use every day like Shopify, Zendesk, Mailchimp. With its simplicity and affordability, HelpSquad offers an all-in-one solution for SMBs to provide 5-star service and grow their business.
HelpSquad Features
Features
- Omnichannel support
- Ticketing system
- Knowledge base
- Live chat
- Social media integration
- Email support
- Call center software
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Multiple support channels
Knowledge base to reduce repetitive tickets
Productivity and performance tracking
Mobile app for agents
Affordable pricing
Cons
Limited customization options
No SMS support
Third-party integrations cost extra
Basic reporting functionality
Official Links
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