HelpSquad

HelpSquad is a customer service software that provides small businesses with tools to deliver exceptional support across multiple channels like email, phone, chat, and social media.

HelpSquad alternatives ➤

What is HelpSquad?

HelpSquad is a customer service software designed for small businesses to manage customer interactions across multiple channels and deliver exceptional support experiences. It centralizes all communications into one platform so agents have full context for every conversation.

Features include shared multi-channel inboxes, knowledge base for self-service, canned responses to solve issues faster, SLA and notification workflows, integrated phone and chat, multi-brand support, surveys and feedback management, and dozens of integrations with popular software. Robust reporting provides insights into team productivity, response times, CSAT performance.

The intuitive web-based interface makes it easy for anyone to get up and running quickly. Pre-built integrations connect HelpSquad to leading tools small businesses use every day like Shopify, Zendesk, Mailchimp. With its simplicity and affordability, HelpSquad offers an all-in-one solution for SMBs to provide 5-star service and grow their business.

Official Links

Official Website
www.helpsquad.com

The Best HelpSquad Alternatives

Top Apps like HelpSquad

Chatwoot, Intercom, Chaport, Olark, Crisp, ClickDesk, Zendesk Chat, LiveAgent, Froged, Momentum.link, Chaskiq, Jitbit Live Chat are some alternatives to HelpSquad.

Sugggest an alternative ❐

Chatwoot

Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow...

Intercom

Intercom is a popular customer messaging and engagement platform used by over 25,000 businesses worldwide. It allows companies to communicate with customers directly within their own apps and websites via messaging channels like chat, email, and conversational bots.Key features of Intercom include:Messenger and in-app chat - Talk to customers...

Chaport

Chaport is a feature-rich live chat and chatbot software designed for businesses to interact with potential customers visiting their websites. It aims to help companies provide immediate support, qualify leads, and drive more sales.Key features of Chaport include:Unlimited agents - Allow unlimited staff to handle chats simultaneously to...

Olark

Olark is a feature-rich live chat and messaging platform designed for customer service and sales teams. It enables real-time conversations between businesses and visitors on their websites through chat widgets, allowing companies to provide immediate assistance.Key features of Olark include:Unlimited chat agents and conversationsCustomizable chat box designs and...

Crisp

Crisp is a powerful customer engagement platform designed for customer service, sales, and marketing teams. It brings all your conversations with customers together into a unified inbox so your teams can provide real-time support, engage in sales conversations, gather feedback and more in one collaborative workspace.Key features include:Unified...

ClickDesk

ClickDesk is a comprehensive customer service and help desk software designed to help companies deliver exceptional customer support across multiple channels. It provides shared team inboxes, service level agreements (SLAs), automation workflows, a customer self-service portal, and powerful reporting.Some key features of ClickDesk include:Shared Team Inboxes - Allow...

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.Key features of Zendesk Chat include:Live chat widget for websites and...

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop...

Froged

Froged is an open source blog publishing application built on the Laravel PHP framework. It allows bloggers and writers to easily write, organize, and publish articles and blog posts through an intuitive web interface.Some key features of Froged include:Post writing and editing using a WYSIWYG editorMedia management for...

Momentum.link

Momentum.link is a browser extension available for Chrome, Firefox, Edge, and Opera that replaces boring new tab pages with a personalized dashboard to boost productivity and inspiration.Key features of Momentum include:To-do list to track tasks and goalsWeather information for your locationRotating background images and quotesPomodoro timer for...

Chaskiq

Chaskiq is an open-source customer service and support platform that provides similar functionality as Intercom. It allows businesses to have conversations with customers across multiple channels including live chat, email, messaging platforms, and more.Some key features of Chaskiq include:Interactive chatbots for automated conversationsTeam inbox for managing support ticketsKnowledge...

Jitbit Live Chat

Jitbit Live Chat is a customer service software designed for small businesses to communicate with customers and manage support issues. It comes with a suite of help desk and live chat tools to improve real-time engagement.The core functionality includes a customizable chat widget that can be embedded on a...