Jitbit Live Chat
Jitbit Live Chat is a help desk and live chat software solution for small businesses. It allows companies to communicate with customers in real-time through live chat and manage support tickets. Key features include customizable chat widgets, canned responses, visitor tracking, a
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Jitbit Live Chat: Help Desk & Live Chat Software for Small Businesses
Jitbit Live Chat is a help desk and live chat software solution for small businesses. It allows companies to communicate with customers in real-time through live chat and manage support tickets. Key features include customizable chat widgets, canned responses, visitor tracking, and integration with popular apps.
What is Jitbit Live Chat?
Jitbit Live Chat is a customer service software designed for small businesses to communicate with customers and manage support issues. It comes with a suite of help desk and live chat tools to improve real-time engagement.
The core functionality includes a customizable chat widget that can be embedded on a website to interact with visitors. Agents can have chat conversations, send canned responses to frequently asked questions, transfer chats between departments, and monitor visitor behavior. There's also a shared team inbox to manage and assign support tickets from emails or submitted forms.
Beyond live chat, Jitbit offers additional customer service features like customer relationship management (CRM), help desk, and knowledge base software. There's functionality to track interactions for each contact, collaborate on ticket workflow, create a searchable support documentation portal, automate tasks, and integrate with popular software like Slack, Trello, and Mailchimp.
As an affordable customer support platform aimed at SMBs, Jitbit Live Chat focuses on ease of use and customizability. The dashboard and widgets provide visibility into real-time metrics for conversations and tickets. Companies can fine-tune the chat experience with customizable branding, themes, triggers, and chat queues.
Jitbit positions itself as an all-in-one solution for managing customer interactions and support issues across live chat, email, form submissions, and internal help desk workflow. The software aims to help small teams boost customer satisfaction through improved response times, self-service options, and 24/7 availability.
Jitbit Live Chat Features
Features
- Live chat
- Help desk ticketing
- Knowledge base
- Visitor tracking
- Canned responses
- Mobile apps
- Customizable chat widgets
- Team inbox
- Multiple chat agents
- Chat transfer
- Chat transcripts
- Integration with popular apps
Pricing
- Free
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Good feature set for the price
Mobile apps for agents
No per agent fees
Good customer support
Cons
Limited customization options
No video/voice chat
No satisfaction surveys
No advanced reporting
No IP blocking
Official Links
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