IMsupporting

IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.

IMsupporting alternatives ➤

What is IMsupporting?

IMsupporting is a feature-rich customer service software designed to help businesses deliver exceptional customer support across multiple digital channels.

It provides an omni-channel platform that lets support teams manage customer conversations from one unified inbox. Agents can respond to customer queries over email, live chat, social media, and messaging apps. The software also includes robust automation tools for intelligent routing and self-service options.

Some key features of IMsupporting include:

Unified inbox to manage customer queries from email, live chat, social media
SLA adherence tracking and service level monitoring
Advanced ticketing management and helpdesk capabilities
Customer satisfaction surveys and feedback collection
Automation for intelligent routing, triggers, canned responses
Customizable dashboards and insightful reporting
Omni-channel analytics to identify areas for improvement
Flexible APIs and integrations with business applications
Multi-brand support and account configuration options

IMsupporting aims to enable support teams to deliver quick, personalized, and consistent service across all customer touchpoints. Its scalable platform and automation makes it easy to manage higher query volumes efficiently.

Official Links

Official Website
www.imsupporting.com

The Best IMsupporting Alternatives

Top Apps like IMsupporting

Chatwoot, Intercom, Zendesk Chat, LiveCall, Kayako, Userlike, ProProfs Chat, Trackaview, Smartsupp, Chaskiq, Visitlead Live Chat, Jitbit Live Chat are some alternatives to IMsupporting.

Sugggest an alternative ❐

Chatwoot

Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow...

Intercom

Intercom is a popular customer messaging and engagement platform used by over 25,000 businesses worldwide. It allows companies to communicate with customers directly within their own apps and websites via messaging channels like chat, email, and conversational bots.Key features of Intercom include:Messenger and in-app chat - Talk to customers...

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.Key features of Zendesk Chat include:Live chat widget for websites and...

LiveCall

LiveCall is a cloud-based call center and phone system designed for small and medium businesses. It aims to provide enterprise-level calling features without the high costs and complexity. Some key features of LiveCall include:Automatic call distribution - Incoming calls are evenly distributed to available agents using customizable routing logic...

Kayako

Kayako is a popular customer service software designed for small, medium and large businesses. It provides a unified platform to manage all customer support interactions across multiple channels including email, live chat, calls, social media, self-service portals, community forums and more.Some of the key capabilities and benefits of Kayako...

Userlike

Userlike is a cloud-based customer service software designed for small and medium sized businesses. It provides a suite of features to help companies support their customers across multiple channels.Some of the key features of Userlike include:Live chat - Chat widgets can be installed on company websites allowing customers...

ProProfs Chat

ProProfs Chat is a feature-rich live chat software designed for businesses of all sizes. It allows companies to instantly communicate with visitors on their website via chat in order to provide support, qualify leads, and boost sales.Key features of ProProfs Chat include:Unlimited agents - Allow an unlimited number...

Trackaview

Trackaview is a user-friendly web analytics platform designed to help website owners and marketers understand visitor traffic and behavior on their sites. Some key features of Trackaview include:Intuitive dashboard with graphs and reports for pageviews, bounce rate, referral sources, landing pages, and other metrics.Easy implementation by adding a...

Smartsupp

Smartsupp is a feature-rich live chat and customer support software designed for businesses of all sizes. It enables companies to engage with website visitors in real-time through chat conversations, audio/video calls, and co-browsing sessions.Key features of Smartsupp include:Real-time visitor monitoring - Track visitors on your website and...

Chaskiq

Chaskiq is an open-source customer service and support platform that provides similar functionality as Intercom. It allows businesses to have conversations with customers across multiple channels including live chat, email, messaging platforms, and more.Some key features of Chaskiq include:Interactive chatbots for automated conversationsTeam inbox for managing support ticketsKnowledge...

Visitlead Live Chat

Visitlead Live Chat is a feature-rich live chat software designed for companies who want to improve sales and customer experience through real-time website chat. It enables businesses to chat with visitors on their website or mobile app in real-time and convert them into leads and customers.Key features of Visitlead...

Jitbit Live Chat

Jitbit Live Chat is a customer service software designed for small businesses to communicate with customers and manage support issues. It comes with a suite of help desk and live chat tools to improve real-time engagement.The core functionality includes a customizable chat widget that can be embedded on a...