IMsupporting
IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.
customer-service
live-chat
omnichannel
social-media
unified-inbox
IMsupporting: Customer Service Software
IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.
What is IMsupporting?
IMsupporting is a feature-rich customer service software designed to help businesses deliver exceptional customer support across multiple digital channels.
It provides an omni-channel platform that lets support teams manage customer conversations from one unified inbox. Agents can respond to customer queries over email, live chat, social media, and messaging apps. The software also includes robust automation tools for intelligent routing and self-service options.
Some key features of IMsupporting include:
- Unified inbox to manage customer queries from email, live chat, social media
- SLA adherence tracking and service level monitoring
- Advanced ticketing management and helpdesk capabilities
- Customer satisfaction surveys and feedback collection
- Automation for intelligent routing, triggers, canned responses
- Customizable dashboards and insightful reporting
- Omni-channel analytics to identify areas for improvement
- Flexible APIs and integrations with business applications
- Multi-brand support and account configuration options
IMsupporting aims to enable support teams to deliver quick, personalized, and consistent service across all customer touchpoints. Its scalable platform and automation makes it easy to manage higher query volumes efficiently.
IMsupporting Features
Features
- Unified inbox
- Live chat
- Email support
- Social media integration
- Knowledge base
- Ticket management
- Automation workflows
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Omnichannel support
Easy to use interface
Scalable
Mobile app available
Integrates with popular apps
Good value for money
Cons
Can be pricey for larger teams
Limited customization options
Third-party integrations cost extra
Steep learning curve initially
Official Links
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