LiveCall vs IMsupporting

Struggling to choose between LiveCall and IMsupporting? Both products offer unique advantages, making it a tough decision.

LiveCall is a Business & Commerce solution with tags like cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

It boasts features such as Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration and pros including Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

On the other hand, IMsupporting is a Business & Commerce product tagged with customer-service, live-chat, omnichannel, social-media, unified-inbox.

Its standout features include Unified inbox, Live chat, Email support, Social media integration, Knowledge base, Ticket management, Automation workflows, Reporting and analytics, and it shines with pros like Omnichannel support, Easy to use interface, Scalable, Mobile app available, Integrates with popular apps, Good value for money.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveCall

LiveCall

LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Categories:
cloudbased call-center phone-system small-business automatic-call-distribution interactive-voice-response call-recording analytics crm-integration

LiveCall Features

  1. Cloud-based call center
  2. Automatic call distribution
  3. Interactive voice response
  4. Call recording
  5. Performance analytics
  6. CRM integration

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Good call quality

Many integration options

Detailed analytics and reporting

Cons

Can be expensive for large teams

Limited customization options

No video conferencing


IMsupporting

IMsupporting

IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.

Categories:
customer-service live-chat omnichannel social-media unified-inbox

IMsupporting Features

  1. Unified inbox
  2. Live chat
  3. Email support
  4. Social media integration
  5. Knowledge base
  6. Ticket management
  7. Automation workflows
  8. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Omnichannel support

Easy to use interface

Scalable

Mobile app available

Integrates with popular apps

Good value for money

Cons

Can be pricey for larger teams

Limited customization options

Third-party integrations cost extra

Steep learning curve initially