LiveCall vs IMsupporting

Struggling to choose between LiveCall and IMsupporting? Both products offer unique advantages, making it a tough decision.

LiveCall is a Business & Commerce solution with tags like cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

It boasts features such as Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration and pros including Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

On the other hand, IMsupporting is a Business & Commerce product tagged with customer-service, live-chat, omnichannel, social-media, unified-inbox.

Its standout features include Unified inbox, Live chat, Email support, Social media integration, Knowledge base, Ticket management, Automation workflows, Reporting and analytics, and it shines with pros like Omnichannel support, Easy to use interface, Scalable, Mobile app available, Integrates with popular apps, Good value for money.

Feature	LiveCall	IMsupporting
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

LiveCall

Description: LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

IMsupporting

Description: IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.

Key Features Comparison

LiveCall Features

• Cloud-based call center
• Automatic call distribution
• Interactive voice response
• Call recording
• Performance analytics
• CRM integration

IMsupporting Features

• Unified inbox
• Live chat
• Email support
• Social media integration
• Knowledge base
• Ticket management
• Automation workflows
• Reporting and analytics

Pros & Cons Analysis

LiveCall

Pros

• Easy to set up and use
• Scalable
• Good call quality
• Many integration options
• Detailed analytics and reporting

Cons

• Can be expensive for large teams
• Limited customization options
• No video conferencing

IMsupporting

Pros

• Omnichannel support
• Easy to use interface
• Scalable
• Mobile app available
• Integrates with popular apps
• Good value for money

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• Steep learning curve initially

Pricing Comparison

LiveCall

• Subscription-Based

IMsupporting

• Freemium
• Subscription-Based