LiveCall
LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.
LiveCall: Cloud-Based Call Center & Phone System
Cloud-based call center and phone system for small businesses, featuring automatic call distribution, IVR, call recording, performance analytics, and CRM integration.
What is LiveCall?
LiveCall is a cloud-based call center and phone system designed for small and medium businesses. It aims to provide enterprise-level calling features without the high costs and complexity. Some key features of LiveCall include:
- Automatic call distribution - Incoming calls are evenly distributed to available agents using customizable routing logic.
- Interactive voice response (IVR) - Customizable phone menus allow callers to self-serve information or direct calls without an agent.
- Call recording - Selective and on-demand call recording helps improve customer service and compliance.
- Analytics and reporting - Real-time and historical reports provide insights into call volumes, wait times, agent performance, and other key metrics.
- CRM integrations - Integrate call data with platforms like Salesforce, Zendesk, and others.
- Flexible deployment - LiveCall works on desktops and mobile devices. Agents can take calls remotely as needed.
- Scalability - The system adjusts quickly to calling spikes and growth in number of agents.
LiveCall focuses specifically on ease-of-use and affordability for smaller call center environments compared to solutions designed for large enterprises.
LiveCall Features
Features
- Cloud-based call center
- Automatic call distribution
- Interactive voice response
- Call recording
- Performance analytics
- CRM integration
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable
Good call quality
Many integration options
Detailed analytics and reporting
Cons
Can be expensive for large teams
Limited customization options
No video conferencing
Official Links
Reviews & Ratings
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