LiveCall
LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.
cloudbased
call-center
phone-system
small-business
automatic-call-distribution
interactive-voice-response
call-recording
analytics
crm-integration
LiveCall: Cloud-Based Call Center & Phone System
Cloud-based call center and phone system for small businesses, featuring automatic call distribution, IVR, call recording, performance analytics, and CRM integration.
What is LiveCall?
LiveCall is a cloud-based call center and phone system designed for small and medium businesses. It aims to provide enterprise-level calling features without the high costs and complexity. Some key features of LiveCall include:
- Automatic call distribution - Incoming calls are evenly distributed to available agents using customizable routing logic.
- Interactive voice response (IVR) - Customizable phone menus allow callers to self-serve information or direct calls without an agent.
- Call recording - Selective and on-demand call recording helps improve customer service and compliance.
- Analytics and reporting - Real-time and historical reports provide insights into call volumes, wait times, agent performance, and other key metrics.
- CRM integrations - Integrate call data with platforms like Salesforce, Zendesk, and others.
- Flexible deployment - LiveCall works on desktops and mobile devices. Agents can take calls remotely as needed.
- Scalability - The system adjusts quickly to calling spikes and growth in number of agents.
LiveCall focuses specifically on ease-of-use and affordability for smaller call center environments compared to solutions designed for large enterprises.
LiveCall Features
Features
- Cloud-based call center
- Automatic call distribution
- Interactive voice response
- Call recording
- Performance analytics
- CRM integration
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable
Good call quality
Many integration options
Detailed analytics and reporting
Cons
Can be expensive for large teams
Limited customization options
No video conferencing
Official Links
The Best LiveCall Alternatives
Top Business & Commerce and Call Center Software and other similar apps like LiveCall
Here are some alternatives to LiveCall:
Suggest an alternative ❐
Chatwoot
Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow an unlimited...
Tawk.to
tawk.to is a popular free live chat software designed for websites to communicate with visitors in real-time. Some key features of tawk.to include:Easy setup without needing to download any software - it can be embedded right into a websiteCustomizable chat widgets to match a website's brandingVisitor analytics to understand chat...
CallRail
CallRail is a popular call tracking and analytics platform used by over 150,000 businesses worldwide. It allows companies to track phone calls, understand what happens on calls, and attribute calls to specific marketing campaigns and sources.Some key features of CallRail include:Accurately track phone calls, including the source, duration, recordings, and...
User.com
User.com is a leading user research and usability testing platform used by product teams across various industries. It aims to help teams validate product ideas faster by connecting them with target users for quick yet insightful feedback.Some key capabilities and benefits of User.com include:Access to network of over 1 million...
Zendesk Chat
Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.Key features of Zendesk Chat include:Live chat widget for websites and mobile appsMessaging...
Callback24
Callback24 is a cloud-based call tracking and call routing software designed for small and medium businesses. It enables companies to track phone calls, understand caller behavior, route calls intelligently, and integrate telephony data with other business systems.Key features of Callback24 include:Call tracking - Track number of calls, call duration, location,...
LiveAgent
LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.Key...
Live Helper Chat
Live Helper Chat is an open-source live chat application written in PHP and MySQL. It enables websites to engage with visitors in real-time through chat conversations. Some key features of Live Helper Chat include:Unlimited chat agents and departments - Allow multiple chat agents to handle conversations and organize them into...
ProProfs Chat
ProProfs Chat is a feature-rich live chat software designed for businesses of all sizes. It allows companies to instantly communicate with visitors on their website via chat in order to provide support, qualify leads, and boost sales.Key features of ProProfs Chat include:Unlimited agents - Allow an unlimited number of agents...
Callpage
Callpage is a cloud-based business phone system designed for small companies. It works as a virtual PBX, providing all the key features a business needs without requiring any on-site hardware.Key benefits of Callpage include:Easy web-based management - Set up call routing, IVR menus, extensions, and more through an intuitive online...
Pure Chat
Pure Chat is a feature-rich live chat software designed for websites of all sizes. It enables real-time communication between businesses and website visitors to improve conversion rates and customer experience.Key features of Pure Chat include:Unlimited chat agents and conversationsProactive chat invitationsCanned responses to save timeVisitor tracking to see pages visitedCustom...
Tidio
Tidio is a customizable live chat and messaging software designed for websites of all sizes. It enables real-time communication between website visitors and owners through features like live chat, chatbots, email messaging, and more.Key features of Tidio include:Live chat - Chat with visitors in real-time via fully customizable chat boxes.Chatbots...
Smartsupp
Smartsupp is a feature-rich live chat and customer support software designed for businesses of all sizes. It enables companies to engage with website visitors in real-time through chat conversations, audio/video calls, and co-browsing sessions.Key features of Smartsupp include:Real-time visitor monitoring - Track visitors on your website and see their location,...
CloudChat
CloudChat is a feature-rich cloud-based team chat and messaging application designed for businesses of all sizes. It brings together different forms of communication like group messaging, private chats, audio/video conferencing and file sharing into one unified platform.Some of the key capabilities and benefits of CloudChat include:Team spaces and rooms -...
Chaskiq
Chaskiq is an open-source customer service and support platform that provides similar functionality as Intercom. It allows businesses to have conversations with customers across multiple channels including live chat, email, messaging platforms, and more.Some key features of Chaskiq include:Interactive chatbots for automated conversationsTeam inbox for managing support ticketsKnowledge base to...
LimeCall
LimeCall is a cloud-based customer engagement platform designed for businesses to manage customer interactions across multiple channels. It allows companies to set up a contact center to interact with customers over voice, video, live chat, email, text messaging, social media, and more from a unified interface.Some key features of LimeCall...
Oct8ne
Oct8ne is an open-source alternative to proprietary tools like GitHub and GitLab for hosting and managing Git repositories. It allows developers to collaborate on software projects by providing essential tools like:Unlimited public and private Git repositoriesGranular user access controls and permissionsBuilt-in issue tracking and project boardsCode reviews and pull requestsWikis...
Callcap
Callcap is a feature-rich call recording software used for compliance, quality assurance, training, and liability purposes. It lets you automatically record phone calls on mobile and desktop and capture import metadata like caller ID, date, duration etc.Key features include:Automatic recording of calls on mobile and landlinesStorage of call recordings in...
Analytic Call Tracking
Analytic call tracking software integrates with existing analytics platforms to track phone calls as conversions from online marketing campaigns. It matches calls with the online sources, ads, keywords, campaigns, etc. that drove them to provide visibility into customer journeys.Key features include:Matching phone calls to online marketing sources like PPC ads,...
Upcall
Upcall is a cloud-based call routing and call center software designed for small businesses. It enables companies to easily set up a call center to handle inbound and outbound calls with features like:Intuitive visual call flow builder to route calls and enable IVRsSkills-based routing to connect callers with the right...
ChatIsOn
ChatIsOn is a feature-rich live chat software designed for businesses looking to improve customer experience and increase sales. It enables real-time conversations between company representatives and website visitors to provide immediate support and guidance.Key features of ChatIsOn include:- Customizable chat widgets with options to match company branding- Canned responses to...
IMsupporting
IMsupporting is a feature-rich customer service software designed to help businesses deliver exceptional customer support across multiple digital channels.It provides an omni-channel platform that lets support teams manage customer conversations from one unified inbox. Agents can respond to customer queries over email, live chat, social media, and messaging apps. The...
INVOX Call Tracking
INVOX Call Tracking is a robust call tracking and analytics solution designed for small, medium and enterprise-level businesses. It enables users to track phone calls from all marketing channels including PPC, social media, TV campaigns, billboards and more to understand the true impact of marketing spends.Key features of INVOX Call...
Novocall
Novocall is a cloud-based call center and contact center solution designed for small to mid-sized businesses. It aims to provide an all-in-one platform with the key capabilities needed to run a modern, omnichannel contact center.Some of the main features Novocall offers include:Automatic Call Distribution (ACD) - routes incoming calls to...
Callback Tracker
Callback Tracker is a customer relationship management (CRM) software application designed for small businesses to organize, track, and manage customer interactions. It allows users to log calls, meetings, tasks, notes, and other activities to keep a history of communications for each contact.Some key features of Callback Tracker include:Contact Management -...
