IMsupporting vs LiveCall

Struggling to choose between IMsupporting and LiveCall? Both products offer unique advantages, making it a tough decision.

IMsupporting is a Business & Commerce solution with tags like customer-service, live-chat, omnichannel, social-media, unified-inbox.

It boasts features such as Unified inbox, Live chat, Email support, Social media integration, Knowledge base, Ticket management, Automation workflows, Reporting and analytics and pros including Omnichannel support, Easy to use interface, Scalable, Mobile app available, Integrates with popular apps, Good value for money.

On the other hand, LiveCall is a Business & Commerce product tagged with cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

Its standout features include Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration, and it shines with pros like Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

Feature	IMsupporting	LiveCall
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

IMsupporting

Description: IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.

LiveCall

Description: LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Key Features Comparison

IMsupporting Features

• Unified inbox
• Live chat
• Email support
• Social media integration
• Knowledge base
• Ticket management
• Automation workflows
• Reporting and analytics

LiveCall Features

• Cloud-based call center
• Automatic call distribution
• Interactive voice response
• Call recording
• Performance analytics
• CRM integration

Pros & Cons Analysis

IMsupporting

Pros

• Omnichannel support
• Easy to use interface
• Scalable
• Mobile app available
• Integrates with popular apps
• Good value for money

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• Steep learning curve initially

LiveCall

Pros

• Easy to set up and use
• Scalable
• Good call quality
• Many integration options
• Detailed analytics and reporting

Cons

• Can be expensive for large teams
• Limited customization options
• No video conferencing

Pricing Comparison

IMsupporting

• Freemium
• Subscription-Based

LiveCall

• Subscription-Based