Novocall
Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.
Novocall: Call Center and Contact Center Software for Small to Medium Businesses
Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.
What is Novocall?
Novocall is a cloud-based call center and contact center solution designed for small to mid-sized businesses. It aims to provide an all-in-one platform with the key capabilities needed to run a modern, omnichannel contact center.
Some of the main features Novocall offers include:
- Automatic Call Distribution (ACD) - routes incoming calls to available agents based on configurable routing rules
- Interactive Voice Response (IVR) - provides customizable auto-attendants and self-service options using voice menus
- Omnichannel Support - supports channels like voice, email, live chat, SMS, social media, and more on a single platform
- Call Recording & Monitoring - records customer interactions and enables supervisors to monitor agent performance
- Reporting & Analytics - provides over 300+ customizable reports to gain insights from contact center data
- Customer Satisfaction Surveys - gathers first-hand feedback from customers about their experience
- Customizable Agent Desktop - tailor-make the interface agents use to match unique workflow needs
- CRM Integrations - integrates with popular CRMs like Salesforce, Zendesk, and more
- Workforce Management - forecasts demand, schedules agents, and generates payroll reports
Overall, Novocall aims to provide a flexible cloud contact center platform for growing SMBs at an affordable price point. Companies can get started with basic voice capabilities then add other channels and functionality as their needs evolve.
Novocall Features
Features
- Automatic call distribution
- Interactive voice response (IVR)
- Call recording
- Call monitoring
- Reporting and analytics
- Omnichannel support (voice, email, chat, SMS)
- CRM integration
- Customizable dashboards
- Real-time agent monitoring
- Skills-based routing
- Call scripts
- Voicemail
Pricing
- Subscription-Based
Pros
Easy to use interface
Scalable for growing businesses
Flexible pricing options
Good customer support
Integrates with popular CRMs
Provides actionable insights with reporting
Cons
Can be pricey for very small businesses
Mobile app needs improvement
Some limitations for larger call centers
Limited native integrations beyond CRM
Official Links
Reviews & Ratings
Login to ReviewThe Best Novocall Alternatives
Top Business & Commerce and Call Center Software and other similar apps like Novocall
Here are some alternatives to Novocall:
Suggest an alternative ❐
Chatwoot
Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow an unlimited...
Intercom
Intercom is a popular customer messaging and engagement platform used by over 25,000 businesses worldwide. It allows companies to communicate with customers directly within their own apps and websites via messaging channels like chat, email, and conversational bots.Key features of Intercom include:Messenger and in-app chat - Talk to customers in...
CallRail
CallRail is a popular call tracking and analytics platform used by over 150,000 businesses worldwide. It allows companies to track phone calls, understand what happens on calls, and attribute calls to specific marketing campaigns and sources.Some key features of CallRail include:Accurately track phone calls, including the source, duration, recordings, and...
User.com
User.com is a leading user research and usability testing platform used by product teams across various industries. It aims to help teams validate product ideas faster by connecting them with target users for quick yet insightful feedback.Some key capabilities and benefits of User.com include:Access to network of over 1 million...
Zendesk Chat
Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.Key features of Zendesk Chat include:Live chat widget for websites and mobile appsMessaging...
CallerSmart
CallerSmart is a cloud-based call analytics and tracking platform aimed at small and medium-sized businesses. It integrates with existing phone systems to provide insights into call data to help improve customer interactions and boost sales.Key features of CallerSmart include:Real-time call logging and trackingCaller ID and customer profilesCall recording and speech...
Callback24
Callback24 is a cloud-based call tracking and call routing software designed for small and medium businesses. It enables companies to track phone calls, understand caller behavior, route calls intelligently, and integrate telephony data with other business systems.Key features of Callback24 include:Call tracking - Track number of calls, call duration, location,...
LiveCall
LiveCall is a cloud-based call center and phone system designed for small and medium businesses. It aims to provide enterprise-level calling features without the high costs and complexity. Some key features of LiveCall include:Automatic call distribution - Incoming calls are evenly distributed to available agents using customizable routing logic.Interactive voice...
Callpage
Callpage is a cloud-based business phone system designed for small companies. It works as a virtual PBX, providing all the key features a business needs without requiring any on-site hardware.Key benefits of Callpage include:Easy web-based management - Set up call routing, IVR menus, extensions, and more through an intuitive online...
Froged
Froged is an open source blog publishing application built on the Laravel PHP framework. It allows bloggers and writers to easily write, organize, and publish articles and blog posts through an intuitive web interface.Some key features of Froged include:Post writing and editing using a WYSIWYG editorMedia management for uploading images...
Chaskiq
Chaskiq is an open-source customer service and support platform that provides similar functionality as Intercom. It allows businesses to have conversations with customers across multiple channels including live chat, email, messaging platforms, and more.Some key features of Chaskiq include:Interactive chatbots for automated conversationsTeam inbox for managing support ticketsKnowledge base to...
Upcall
Upcall is a cloud-based call routing and call center software designed for small businesses. It enables companies to easily set up a call center to handle inbound and outbound calls with features like:Intuitive visual call flow builder to route calls and enable IVRsSkills-based routing to connect callers with the right...
