Novocall
Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.
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contact-center
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omnichannel
Novocall: Call Center and Contact Center Software for Small to Medium Businesses
Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.
What is Novocall?
Novocall is a cloud-based call center and contact center solution designed for small to mid-sized businesses. It aims to provide an all-in-one platform with the key capabilities needed to run a modern, omnichannel contact center.
Some of the main features Novocall offers include:
- Automatic Call Distribution (ACD) - routes incoming calls to available agents based on configurable routing rules
- Interactive Voice Response (IVR) - provides customizable auto-attendants and self-service options using voice menus
- Omnichannel Support - supports channels like voice, email, live chat, SMS, social media, and more on a single platform
- Call Recording & Monitoring - records customer interactions and enables supervisors to monitor agent performance
- Reporting & Analytics - provides over 300+ customizable reports to gain insights from contact center data
- Customer Satisfaction Surveys - gathers first-hand feedback from customers about their experience
- Customizable Agent Desktop - tailor-make the interface agents use to match unique workflow needs
- CRM Integrations - integrates with popular CRMs like Salesforce, Zendesk, and more
- Workforce Management - forecasts demand, schedules agents, and generates payroll reports
Overall, Novocall aims to provide a flexible cloud contact center platform for growing SMBs at an affordable price point. Companies can get started with basic voice capabilities then add other channels and functionality as their needs evolve.
Novocall Features
Features
- Automatic call distribution
- Interactive voice response (IVR)
- Call recording
- Call monitoring
- Reporting and analytics
- Omnichannel support (voice, email, chat, SMS)
- CRM integration
- Customizable dashboards
- Real-time agent monitoring
- Skills-based routing
- Call scripts
- Voicemail
Pricing
- Subscription-Based
Pros
Easy to use interface
Scalable for growing businesses
Flexible pricing options
Good customer support
Integrates with popular CRMs
Provides actionable insights with reporting
Cons
Can be pricey for very small businesses
Mobile app needs improvement
Some limitations for larger call centers
Limited native integrations beyond CRM
Official Links
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