CallerSmart
CallerSmart is a call analytics and tracking software designed for small businesses. It provides insights into call data to improve sales and service interactions.
call-analytics
call-tracking
sales-analytics
CallerSmart: Call Analytics and Tracking for Small Businesses
Call analytics and tracking software for small businesses, providing insights into call data to improve sales and service interactions.
What is CallerSmart?
CallerSmart is a cloud-based call analytics and tracking platform aimed at small and medium-sized businesses. It integrates with existing phone systems to provide insights into call data to help improve customer interactions and boost sales.
Key features of CallerSmart include:
- Real-time call logging and tracking
- Caller ID and customer profiles
- Call recording and speech analytics
- Customizable reports and dashboards
- Lead and deal tracking
- Sales performance analytics
By analyzing call data and trends, CallerSmart helps businesses identify areas for improvement in sales and service, track lead to close rates, coaching sales representatives, and enhancing the overall customer experience. It provides actionable insights from phone calls rather than just passive logging of call data.
Ideal for smaller companies that rely heavily on phone-based interactions, CallerSmart integrates seamlessly with popular PBX systems and CRMs. It is designed to be easy to use without extensive training while still providing enterprise-level call analytics capabilities.
CallerSmart Features
Features
- Call recording
- Call analytics
- Lead scoring
- Call tagging
- Customizable dashboards
- Real-time call notifications
- Voicemail transcription
- Integrations with CRM and helpdesk software
Pricing
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Good customer support
Useful call analytics features
Helps improve sales and service interactions
Cons
Limited international calling support
Can occasionally miss identifying numbers
Voicemail transcription requires add-on purchase
Official Links
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