Upcall
Upcall is a call routing and call center software designed for small businesses. It provides features like call flows, IVRs, call recording, real-time analytics, and integrations with CRM and helpdesk tools.
call-routing
ivr
call-recording
analytics
crm-integration
helpdesk-integration
Upcall: Call Routing and Call Center Software
Upcall is a call routing and call center software designed for small businesses. It provides features like call flows, IVRs, call recording, real-time analytics, and integrations with CRM and helpdesk tools.
What is Upcall?
Upcall is a cloud-based call routing and call center software designed for small businesses. It enables companies to easily set up a call center to handle inbound and outbound calls with features like:
- Intuitive visual call flow builder to route calls and enable IVRs
- Skills-based routing to connect callers with the right agents
- Real-time and historical analytics and insights for calls
- Call recording for quality assurance
- CRM integrations with tools like Salesforce and Zoho
- Helpdesk integrations with tools like Zendesk and Freshdesk
Upcall focuses on an easy-to-use intuitive interface allowing anyone to build sophisticated call flows and set up IVRs without technical expertise. It is designed for small businesses looking for advanced call center capabilities without the complexity. They offer transparent pricing plans for different customer sizes and needs.
Upcall Features
Features
- Call routing and call center features
- Call flows and IVRs
- Call recording
- Real-time analytics
- Integrations with CRM and helpdesk tools
Pricing
- Subscription-Based
Pros
Designed for small businesses
Comprehensive call center features
Integrations with popular business tools
Real-time analytics and reporting
Cons
Limited customization options
Pricing may be high for very small businesses
Potential learning curve for non-technical users
Official Links
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