LimeCall

LimeCall

LimeCall is a voice, video, and message platform for businesses, enabling customers to connect to companies and their staff through calls, text messaging, chatbots, video conferencing, and more. It integrates customer communication channels in a single platform.
Business & Commerce Customer Service
LimeCall image
voice video messaging chat customer-support
LimeCall alternatives ➤

LimeCall: Business Communication Platform

LimeCall is a voice, video, and message platform for businesses, enabling customers to connect to companies and their staff through calls, text messaging, chatbots, video conferencing, and more. It integrates customer communication channels in a single platform.

What is LimeCall?

LimeCall is a cloud-based customer engagement platform designed for businesses to manage customer interactions across multiple channels. It allows companies to set up a contact center to interact with customers over voice, video, live chat, email, text messaging, social media, and more from a unified interface.

Some key features of LimeCall include:
- Omnichannel customer support - Interact with customers over phone, live chat, email, SMS, Facebook Messenger, WhatsApp, etc. from a single console.
- Call center capabilities - Includes IVR flows, call routing, call recording, real-time analytics. Supports regular or VoIP phone numbers.
- Contact center analytics - Inbuilt analytics to track KPIs like response times, resolutions, CSAT, average handling time.
- Custom integrations - Integrates with CRM, helpdesk apps, payment systems through webhooks and APIs.
- Flexible plans - Usage-based monthly plans for startups and large contact centers.

LimeCall positions itself as an affordable and easy-to-use customer engagement solution for companies compared to solutions like Five9, Talkdesk, etc. It helps small businesses provide big business-like customer support without massive costs or complex setups.

LimeCall Features

Features

  1. Omnichannel customer engagement
  2. Real-time call routing
  3. IVR and virtual agents
  4. Call recording
  5. Call analytics
  6. CRM integrations
  7. Team collaboration
  8. Customizable dashboards
  9. API access
  10. White labeling

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Flexible pricing plans

Robust feature set

Reliable uptime

Good customer support

Integrates with many CRMs and marketing tools

Cons

Can be pricey for larger teams

Mobile app needs more features

Some users report bugs

Lacks some advanced call center features

Official Links

Official Website
https://limecall.com/

The Best LimeCall Alternatives

Top Business & Commerce and Customer Service and other similar apps like LimeCall

Here are some alternatives to LimeCall:

CallRail icon
CallRail
CloudTalk.io icon
CloudTalk.io
LiveCall icon
LiveCall
Toky icon
Toky
JustCall icon
JustCall
Callpage icon
Callpage
Suggest an alternative ❐

CallRail icon

CallRail

CallRail is a popular call tracking and analytics platform used by over 150,000 businesses worldwide. It allows companies to track phone calls, understand what happens on calls, and attribute calls to specific marketing campaigns and sources.Some key features of CallRail include:Accurately track phone calls, including the source, duration, recordings, and...
CallRail image
CloudTalk.io icon

CloudTalk.io

CloudTalk.io is a cloud-based business communication and collaboration platform. It brings together different modes of communication like chat, voice/video calling, screen sharing and allows seamless switching between them.Key features of CloudTalk.io include:Team chat rooms and direct messaging for efficient communicationHD quality audio/video conferencing integrated with screen sharingUser presence indicators to...
CloudTalk.io image
LiveCall icon

LiveCall

LiveCall is a cloud-based call center and phone system designed for small and medium businesses. It aims to provide enterprise-level calling features without the high costs and complexity. Some key features of LiveCall include:Automatic call distribution - Incoming calls are evenly distributed to available agents using customizable routing logic.Interactive voice...
LiveCall image
Toky icon

Toky

Toky is a free and open-source video editing software available for Windows, Mac and Linux operating systems. It provides a simple but capable video editing interface targeted at new users who want to quickly edit footage without advanced features.Some of the key features Toky offers include:Importing and exporting all common...
Toky image
JustCall icon

JustCall

JustCall is a cloud-based call center and business phone system designed for small and midsize companies. It aims to provide an affordable and easy-to-use alternative to complex and expensive on-premises PBX systems.Key features of JustCall include:Cloud-based system that requires no hardware or software to installIntuitive web interface to manage call...
JustCall image
Callpage icon

Callpage

Callpage is a cloud-based business phone system designed for small companies. It works as a virtual PBX, providing all the key features a business needs without requiring any on-site hardware.Key benefits of Callpage include:Easy web-based management - Set up call routing, IVR menus, extensions, and more through an intuitive online...
Callpage image
Telzio icon

Telzio

Telzio is a cloud-based business phone system and call center software designed for modern companies. It offers a full-featured PBX system with unlimited calling, auto attendants, call routing rules, call recordings, and advanced analytics to improve customer interactions.Key features of Telzio include:Cloud-based PBX system with unlimited calling plansAuto attendants and...
Telzio image
CallHippo icon

CallHippo

CallHippo is a cloud-based virtual phone system and call tracking platform designed for small businesses. It aims to provide an all-in-one solution for small teams to manage phone calls, understand caller behavior, and improve sales and marketing efforts.Key features of CallHippo include:Cloud-based phone system - Includes a virtual business phone...
CallHippo image
Callcap icon

Callcap

Callcap is a feature-rich call recording software used for compliance, quality assurance, training, and liability purposes. It lets you automatically record phone calls on mobile and desktop and capture import metadata like caller ID, date, duration etc.Key features include:Automatic recording of calls on mobile and landlinesStorage of call recordings in...
Callcap image
Upcall icon

Upcall

Upcall is a cloud-based call routing and call center software designed for small businesses. It enables companies to easily set up a call center to handle inbound and outbound calls with features like:Intuitive visual call flow builder to route calls and enable IVRsSkills-based routing to connect callers with the right...
Upcall image