Callcap
Callcap is a call recording software designed for business and personal use. It automatically records incoming and outgoing calls and lets you archive, store, search, organize, and share voice conversations as audio files.
call-recording
audio-recording
business-productivity
Callcap: Call Recording Software for Business & Personal Use
Callcap automatically records incoming and outgoing calls, letting you archive, store, search, organize, and share voice conversations as audio files
What is Callcap?
Callcap is a feature-rich call recording software used for compliance, quality assurance, training, and liability purposes. It lets you automatically record phone calls on mobile and desktop and capture import metadata like caller ID, date, duration etc.
Key features include:
- Automatic recording of calls on mobile and landlines
- Storage of call recordings in the cloud or on-premise
- Search, playback, and sharing options for recordings
- Compliance with call recording laws for different countries and states
- Customizable storage settings, retention policies, user permissions
- APIs and integrations with business software like CRM, support desk etc.
- Secure access controls and encryption for sensitive data
- Dashboard to view metrics like call volumes, frequent callers etc.
Callcap is suited for sales, support, finance teams in SMBs and enterprises to monitor calls for quality, legal compliance and train new hires by providing real call examples. It ensures secure storage and access of sensitive customer data. Advanced features like AI-based speech analytics can provide deeper insights from customer conversations over time.
Callcap Features
Features
- Automatic call recording
- Inbound and outbound call recording
- Audio file storage and archiving
- Search and organize recordings
- Share recordings as audio files
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Good call quality recordings
Secure cloud storage
Helps resolve customer disputes
Improves employee training
Cons
Subscription fees can add up
Storage limits on free plans
Integration limited to certain phones/PBXs
Privacy concerns around call recording
Official Links
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