LiveCall vs Callcap

Struggling to choose between LiveCall and Callcap? Both products offer unique advantages, making it a tough decision.

LiveCall is a Business & Commerce solution with tags like cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

It boasts features such as Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration and pros including Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

On the other hand, Callcap is a Business & Commerce product tagged with call-recording, audio-recording, business-productivity.

Its standout features include Automatic call recording, Inbound and outbound call recording, Audio file storage and archiving, Search and organize recordings, Share recordings as audio files, and it shines with pros like Easy to set up and use, Good call quality recordings, Secure cloud storage, Helps resolve customer disputes, Improves employee training.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveCall

LiveCall

LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Categories:
cloudbased call-center phone-system small-business automatic-call-distribution interactive-voice-response call-recording analytics crm-integration

LiveCall Features

  1. Cloud-based call center
  2. Automatic call distribution
  3. Interactive voice response
  4. Call recording
  5. Performance analytics
  6. CRM integration

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Good call quality

Many integration options

Detailed analytics and reporting

Cons

Can be expensive for large teams

Limited customization options

No video conferencing


Callcap

Callcap

Callcap is a call recording software designed for business and personal use. It automatically records incoming and outgoing calls and lets you archive, store, search, organize, and share voice conversations as audio files.

Categories:
call-recording audio-recording business-productivity

Callcap Features

  1. Automatic call recording
  2. Inbound and outbound call recording
  3. Audio file storage and archiving
  4. Search and organize recordings
  5. Share recordings as audio files

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good call quality recordings

Secure cloud storage

Helps resolve customer disputes

Improves employee training

Cons

Subscription fees can add up

Storage limits on free plans

Integration limited to certain phones/PBXs

Privacy concerns around call recording