LiveCall vs Callcap

Struggling to choose between LiveCall and Callcap? Both products offer unique advantages, making it a tough decision.

LiveCall is a Business & Commerce solution with tags like cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

It boasts features such as Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration and pros including Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

On the other hand, Callcap is a Business & Commerce product tagged with call-recording, audio-recording, business-productivity.

Its standout features include Automatic call recording, Inbound and outbound call recording, Audio file storage and archiving, Search and organize recordings, Share recordings as audio files, and it shines with pros like Easy to set up and use, Good call quality recordings, Secure cloud storage, Helps resolve customer disputes, Improves employee training.

Feature	LiveCall	Callcap
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

LiveCall

Description: LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Callcap

Description: Callcap is a call recording software designed for business and personal use. It automatically records incoming and outgoing calls and lets you archive, store, search, organize, and share voice conversations as audio files.

Key Features Comparison

LiveCall Features

• Cloud-based call center
• Automatic call distribution
• Interactive voice response
• Call recording
• Performance analytics
• CRM integration

Callcap Features

• Automatic call recording
• Inbound and outbound call recording
• Audio file storage and archiving
• Search and organize recordings
• Share recordings as audio files

Pros & Cons Analysis

LiveCall

Pros

• Easy to set up and use
• Scalable
• Good call quality
• Many integration options
• Detailed analytics and reporting

Cons

• Can be expensive for large teams
• Limited customization options
• No video conferencing

Callcap

Pros

• Easy to set up and use
• Good call quality recordings
• Secure cloud storage
• Helps resolve customer disputes
• Improves employee training

Cons

• Subscription fees can add up
• Storage limits on free plans
• Integration limited to certain phones/PBXs
• Privacy concerns around call recording

Pricing Comparison

LiveCall

• Subscription-Based

Callcap

• Freemium
• Subscription-Based