Clixtell
Clixtell is a customer service software designed for small businesses. It allows agents to have conversations with customers across multiple channels like phone, email, live chat, and social media from a unified inbox.
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Clixtell: Unified Customer Service Software
Clixtell is a customer service software designed for small businesses. It allows agents to have conversations with customers across multiple channels like phone, email, live chat, and social media from a unified inbox.
What is Clixtell?
Clixtell is a cloud-based customer service software designed specifically for small businesses. It brings all customer conversations from multiple channels like phone, email, live chat, and social media into a unified and organized inbox.
Key features of Clixtell include:
- Omnichannel support - Agents can handle customer queries received via phone, email, live chat, social media messaging from the same interface.
- Unified inbox - All conversations are organized into a single chronological feed for context.
- Smart routing - Incoming requests are automatically assigned to available agents based on skills, workload, and availability.
- Team collaboration - Agents can transfer conversations to the right people or seek assistance from supervisors/team.
- Customer history & data - All past interactions and essential customer data is easily accessible to agents handling requests.
- Mobile support - Agents can respond to customers anytime, anywhere from iOS and Android apps.
- Analytics & reports - Supervisors can track performance metrics like response times, resolution rates, customer satisfaction for performance improvement.
With its intuitive interface, automation capabilities, and affordable pricing, Clixtell is an ideal customer support software for small teams.
Clixtell Features
Features
- Unified inbox
- Omnichannel support
- Live chat
- Knowledge base
- Ticketing system
- Real-time analytics
- Customizable workflows
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Multiple integration options
Good for small businesses
Cons
Limited features compared to larger platforms
Can be slow with larger teams
Lacks advanced reporting
Official Links
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