Callcap vs Clixtell

Struggling to choose between Callcap and Clixtell? Both products offer unique advantages, making it a tough decision.

Callcap is a Business & Commerce solution with tags like call-recording, audio-recording, business-productivity.

It boasts features such as Automatic call recording, Inbound and outbound call recording, Audio file storage and archiving, Search and organize recordings, Share recordings as audio files and pros including Easy to set up and use, Good call quality recordings, Secure cloud storage, Helps resolve customer disputes, Improves employee training.

On the other hand, Clixtell is a Business & Commerce product tagged with customer-service, messaging, live-chat, social-media, unified-inbox.

Its standout features include Unified inbox, Omnichannel support, Live chat, Knowledge base, Ticketing system, Real-time analytics, Customizable workflows, and it shines with pros like Easy to use interface, Affordable pricing, Multiple integration options, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Callcap

Callcap

Callcap is a call recording software designed for business and personal use. It automatically records incoming and outgoing calls and lets you archive, store, search, organize, and share voice conversations as audio files.

Categories:
call-recording audio-recording business-productivity

Callcap Features

  1. Automatic call recording
  2. Inbound and outbound call recording
  3. Audio file storage and archiving
  4. Search and organize recordings
  5. Share recordings as audio files

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good call quality recordings

Secure cloud storage

Helps resolve customer disputes

Improves employee training

Cons

Subscription fees can add up

Storage limits on free plans

Integration limited to certain phones/PBXs

Privacy concerns around call recording


Clixtell

Clixtell

Clixtell is a customer service software designed for small businesses. It allows agents to have conversations with customers across multiple channels like phone, email, live chat, and social media from a unified inbox.

Categories:
customer-service messaging live-chat social-media unified-inbox

Clixtell Features

  1. Unified inbox
  2. Omnichannel support
  3. Live chat
  4. Knowledge base
  5. Ticketing system
  6. Real-time analytics
  7. Customizable workflows

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Multiple integration options

Good for small businesses

Cons

Limited features compared to larger platforms

Can be slow with larger teams

Lacks advanced reporting