CallRail
CallRail is a call tracking and analytics platform that helps businesses track phone calls, understand what happens on calls, and attribute calls to campaigns and sources. It provides insights into caller behavior, call quality, and ROI.
call-tracking
analytics
phone-calls
CallRail: Call Tracking & Analytics Platform
CallRail helps businesses track phone calls, understand call behavior, and attribute calls to campaigns and sources, providing insights into caller behavior, call quality, and ROI.
What is CallRail?
CallRail is a popular call tracking and analytics platform used by over 150,000 businesses worldwide. It allows companies to track phone calls, understand what happens on calls, and attribute calls to specific marketing campaigns and sources.
Some key features of CallRail include:
- Accurately track phone calls, including the source, duration, recordings, and transcripts
- Gain insights with custom analytics on call volume, lead quality, caller intent, and more
- Integrate call data with platforms like Salesforce, Google Analytics, Facebook Ads, and more
- Set up call routing flows and interactive voice menus (IVRs)
- Record, store, and analyze call recordings and transcriptions
- Track offline marketing campaigns and optimize spend
CallRail helps businesses see what marketing channels, campaigns, keywords and ads generate calls so they can double down on what’s working. It also provides vital context around prospects through call recordings, notes, and transcriptions in the CRM. This helps sales teams prioritize and convert more leads faster.
With custom dashboards, businesses can analyze call data to uncover visitor intent, optimize spend, and benchmark performance. They can also set up alerts for spikes or drops in call volume or lead quality.
CallRail integrates directly with popular platforms like Salesforce, Slack, Google Analytics, and Marketo. It helps unify online and offline data to provide a single source of truth.
CallRail Features
Features
- Call tracking and analytics
- Campaign and source attribution
- Caller behavior and call quality insights
- Call recording and transcription
- Integrations with popular marketing tools
- Customizable call flows and IVR
- Automated lead routing and distribution
Pricing
- Subscription-Based
Pros
Comprehensive call tracking and analytics
Ability to attribute calls to marketing campaigns
Useful insights into caller behavior and call quality
Integrations with a wide range of marketing tools
Customizable call flows and IVR
Cons
Can be more expensive than some competitors
Learning curve for some features
Limited international availability in some regions
Official Links
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