CallTrackingMetrics vs CallRail

Struggling to choose between CallTrackingMetrics and CallRail? Both products offer unique advantages, making it a tough decision.

CallTrackingMetrics is a Business & Commerce solution with tags like call-tracking, analytics, phone, record-calls, crm-integration.

It boasts features such as Call tracking and analytics, Trackable phone numbers, Call recording, CRM and marketing platform integrations and pros including Comprehensive call tracking and analytics, Easy to use and set up, Integrates with many popular CRM and marketing tools, Provides call recording and transcription features.

On the other hand, CallRail is a Business & Commerce product tagged with call-tracking, analytics, phone-calls.

Its standout features include Call tracking and analytics, Campaign and source attribution, Caller behavior and call quality insights, Call recording and transcription, Integrations with popular marketing tools, Customizable call flows and IVR, Automated lead routing and distribution, and it shines with pros like Comprehensive call tracking and analytics, Ability to attribute calls to marketing campaigns, Useful insights into caller behavior and call quality, Integrations with a wide range of marketing tools, Customizable call flows and IVR.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

CallTrackingMetrics

CallTrackingMetrics

CallTrackingMetrics is a call tracking and analytics platform for businesses. It allows you to create trackable phone numbers, view call analytics, record calls, and integrate with CRM and marketing platforms.

Categories:
call-tracking analytics phone record-calls crm-integration

CallTrackingMetrics Features

  1. Call tracking and analytics
  2. Trackable phone numbers
  3. Call recording
  4. CRM and marketing platform integrations

Pricing

  • Subscription-Based

Pros

Comprehensive call tracking and analytics

Easy to use and set up

Integrates with many popular CRM and marketing tools

Provides call recording and transcription features

Cons

Can be expensive for small businesses

Limited customization options for some features

Reporting and data visualization could be improved


CallRail

CallRail

CallRail is a call tracking and analytics platform that helps businesses track phone calls, understand what happens on calls, and attribute calls to campaigns and sources. It provides insights into caller behavior, call quality, and ROI.

Categories:
call-tracking analytics phone-calls

CallRail Features

  1. Call tracking and analytics
  2. Campaign and source attribution
  3. Caller behavior and call quality insights
  4. Call recording and transcription
  5. Integrations with popular marketing tools
  6. Customizable call flows and IVR
  7. Automated lead routing and distribution

Pricing

  • Subscription-Based

Pros

Comprehensive call tracking and analytics

Ability to attribute calls to marketing campaigns

Useful insights into caller behavior and call quality

Integrations with a wide range of marketing tools

Customizable call flows and IVR

Cons

Can be more expensive than some competitors

Learning curve for some features

Limited international availability in some regions