Call Loop
Call Loop is a call tracking and analytics platform designed for sales and marketing teams. It allows you to track phone calls, understand caller behavior, record calls, and integrate with CRM and marketing platforms. Key features include customizable phone numbers, real-time cal
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Call Loop: Call Tracking and Analytics for Sales and Marketings
Call Loop is a call tracking and analytics platform designed for sales and marketing teams. It allows you to track phone calls, understand caller behavior, record calls, and integrate with CRM and marketing platforms. Key features include customizable phone numbers, real-time call notifications, intelligent call routing tools, and in-depth analytics and reports.
What is Call Loop?
Call Loop is a feature-rich call tracking and analytics solution built to optimize sales and marketing performance. It gives businesses insights into customer calls and provides tools to enhance the caller experience.
With Call Loop, you can set up local or toll-free tracked phone numbers to use in advertising campaigns across channels like Google, Facebook, print, radio, and TV. When someone calls your tracked number, Call Loop captures vital data like the source of the call and caller location, in real-time. You can also enable call recording.
Insights are delivered through an intuitive dashboard showing metrics like calls, talk time, recordings, along with details like customer sentiments, frequent objections and competitive mentions. Powerful segmentation lets you break down data by source, location and custom tags.
Key features include:
- Real-time call notifications via SMS, email or direct integration with platforms like Salesforce and Slack
- Dynamic call routing to route calls intelligently based on criteria like customer value or agent availability
- Customizable interactive voice response (IVR) menus and voicemail options
- CRM integrations for capturing lead and customer data directly from calls
- Call tracking forms to digitally collect key details from callers
- Premium call forwarding to continue using existing business phone numbers
- Flexible pricing models including pay per use or monthly subscriptions
Overall, Call Loop combines robust call monitoring, unique insights and personalization tools into an easy-to-use platform to optimize the end-to-end voice customer journey.
Call Loop Features
Features
- Customizable phone numbers
- Real-time call notifications
- Intelligent call routing tools
- In-depth analytics and reports
- Call recording
- CRM and marketing platform integration
Pricing
- Subscription-Based
Pros
Comprehensive call tracking and analytics
Customizable features to fit business needs
Integrates with popular CRM and marketing tools
Provides valuable insights to improve sales and marketing efforts
Cons
Can be more expensive than some alternatives
Learning curve for setting up and configuring the platform
Limited international coverage in some regions
Official Links
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