CallHub
CallHub is a cloud-based call center and phone system for small businesses. It includes features like call routing, IVR menus, call recording, real-time analytics, and integration with CRM platforms.
cloudbased
call-routing
ivr-menus
call-recording
realtime-analytics
crm-integration
CallHub: Cloud-Based Call Center
Cloud-based call center and phone system for small businesses, featuring call routing, IVR menus, call recording, real-time analytics, and CRM integration.
What is CallHub?
CallHub is a cloud-based call center and phone system designed for small and midsize businesses. Some key features of CallHub include:
- Cloud-based system that works with any phone device
- Call routing to send calls to the right agents or teams
- Interactive voice response (IVR) menus to provide callers with options for self-service
- Automatic call recording and note-taking capabilities
- Real-time analytics and reports on call volume, wait times, agent performance, etc.
- Integration with popular CRM platforms like Salesforce and Zoho
- Customizable dashboards to track key call center metrics
- Options for skills-based routing, call whisper messages, virtual queues and more
As a cloud-based system, CallHub does not require any on-premise hardware installation or maintenance. The platform provides flexibility to connect remote agents through web and mobile apps. It includes most features needed by small call center teams to improve efficiency and customer experience.
Overall, CallHub combines essential call center tools with an easy-to-use interface. It works well for small businesses looking to set up or upgrade their customer service capabilities without high costs or complexity.
CallHub Features
Features
- Cloud-based call center
- Call routing
- IVR menus
- Call recording
- Real-time analytics
- CRM integration
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable
Affordable pricing
Good call quality
Lots of features included
Cons
Can be pricey for larger teams
Limited customization options
No video conferencing
Third-party integrations can be limited
Official Links
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