MyOperator
MyOperator is an open-source call center and helpdesk software. It provides features like call routing, IVR menus, ticketing system, reports, and integrations with CRM and other business tools. MyOperator aims to be an affordable and easy to use solution for small businesses.
call-center
helpdesk
ticketing-system
ivr
open-source
MyOperator: Open-Source Call Center & Helpdesk Software
MyOperator provides call routing, IVR menus, ticketing system, reports, and integrations with CRM and other business tools, offering an affordable and easy-to-use solution for small businesses.
What is MyOperator?
MyOperator is an open-source call center and helpdesk software designed for small and medium sized businesses. It provides a complete solution for managing customer interactions across multiple channels like phone, email, live chat, and social media.
Key features of MyOperator include:
- Call routing and IVR menus for intelligent call handling
- Ticketing system for managing customer support requests
- Skill-based agent assignment for efficient ticket resolution
- Reporting and analytics for insights into customer interactions
- CRM integrations
- API access for customizations and integrations
- Queuing system for structured workflow
- Customizable to fit business needs
MyOperator aims to make enterprise-grade call center capabilities affordable and easy to use for SMBs. Its open-source model results in low total cost of ownership. The software is built using modern technologies and has an intuitive user interface for agent usage. Companies can try MyOperator for free and then pay only for the capabilities they need.
With MyOperator, small businesses can provide exceptional customer service without investing in expensive solutions. It enables creating professional customer interaction workflows tailored to your needs.
MyOperator Features
Features
- Call routing
- IVR menus
- Ticketing system
- Reports
- Integrations with CRM and business tools
Pricing
- Open Source
- Free
Pros
Open source
Affordable
Easy to use
Good for small businesses
Cons
Limited features compared to enterprise solutions
May require technical expertise to setup and manage
Lacks some advanced call center features
Official Links
The Best MyOperator Alternatives
Top Business & Commerce and Customer Service and other similar apps like MyOperator
Here are some alternatives to MyOperator:
Suggest an alternative ❐
CallHub
CallHub is a cloud-based call center and phone system designed for small and midsize businesses. Some key features of CallHub include:Cloud-based system that works with any phone deviceCall routing to send calls to the right agents or teamsInteractive voice response (IVR) menus to provide callers with options for self-serviceAutomatic call...
TelAPI
TelAPI is a cloud-based business phone and call tracking system designed for small and midsize companies. It works as a virtual phone system that replaces traditional landline phone services and PBX hardware. Key features include:Cloud-based phone system with virtual numbers and extensionsCall routing, IVR menus, and automatic call distributionAdvanced call...
DialMyCalls
DialMyCalls is an automated phone dialing service that makes it easy to quickly send voice messages, reminders, notifications, and alerts to large groups of people. It allows you to prerecord a voice message one time, and then schedule it to automatically dial contacts' phone numbers and play your recording.Key features...
Analytic Call Tracking
Analytic call tracking software integrates with existing analytics platforms to track phone calls as conversions from online marketing campaigns. It matches calls with the online sources, ads, keywords, campaigns, etc. that drove them to provide visibility into customer journeys.Key features include:Matching phone calls to online marketing sources like PPC ads,...
CallFire
CallFire is a cloud-based calling and messaging platform designed for businesses of all sizes. It provides easy-to-use tools to set up and deliver voice calls, text messages, and other communications via the cloud.Key features of CallFire include:Voice broadcasting - Record a message and deliver it to any number of contacts...
CallTrackingMetrics
CallTrackingMetrics is a popular call tracking and analytics solution designed for small and medium-sized businesses. It makes it easy to create trackable local or toll-free phone numbers, view detailed insights into your calling data, record calls for coaching and quality assurance, and integrate call data with platforms like Salesforce, HubSpot,...
Better Voice
Better Voice is an advanced real-time voice changing software for Windows and Mac. It gives users complete control over how their voice sounds by providing a range of pitch, timbre, and effect modifications.With Better Voice, you can easily change your voice to sound like a man, woman, child, robot, monster,...
Direct Response Tracker
Direct Response Tracker is a robust software solution used by marketers to track direct response advertising campaigns across multiple channels. It integrates with platforms like Facebook, Google, and more to import campaign cost and performance data.Key features include:Tracking phone calls, form submissions, ecommerce transactions, and other conversionsAttributing conversions to specific...
INVOX Call Tracking
INVOX Call Tracking is a robust call tracking and analytics solution designed for small, medium and enterprise-level businesses. It enables users to track phone calls from all marketing channels including PPC, social media, TV campaigns, billboards and more to understand the true impact of marketing spends.Key features of INVOX Call...
Ringostat
Ringostat is a call tracking and analytics software designed for small and medium-sized businesses. It enables users to track phone calls, understand customer behavior, analyze advertising campaign performance, and improve sales and marketing operations.Key features of Ringostat include:Call tracking - Track number of calls, duration, source, recordings, and more from...
