TelAPI

TelAPI

TelAPI is a cloud-based phone system and call tracking software for small businesses. It provides a virtual phone system, call routing, IVR menus, call analytics, and other communication tools.
TelAPI image
phone-system call-tracking ivr-menus call-analytics virtual-phone-system

TelAPI: Cloud-Based Phone System & Call Tracking for Small Businesses

TelAPI offers a virtual phone system, call routing, IVR menus, call analytics, and other communication tools to help small businesses manage their calls effectively.

What is TelAPI?

TelAPI is a cloud-based business phone and call tracking system designed for small and midsize companies. It works as a virtual phone system that replaces traditional landline phone services and PBX hardware. Key features include:

  • Cloud-based phone system with virtual numbers and extensions
  • Call routing, IVR menus, and automatic call distribution
  • Advanced call tracking and analytics reporting
  • CRM, helpdesk, and other integrations
  • SMS messaging, voicemail transcriptions, conference calling

TelAPI aims to provide an all-in-one phone and communication platform for SMBs. It works across devices and eliminates the need for on-premise telephony infrastructure. The system routes calls based on rules and priorities to improve efficiency. It also provides insights through customizable reports on call volume, response times, lead quality, and other metrics.

Overall, TelAPI combines a flexible virtual phone system with powerful call tracking and analysis tools. It's suited for sales teams, support departments, and other business phone needs of up to hundreds of employees.

TelAPI Features

Features

  1. Cloud-based phone system
  2. Call routing
  3. IVR menus
  4. Call analytics
  5. Communication tools

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Integrates with CRM

Call recording and tracking

Mobile app

Cons

Can be expensive for large teams

Limited international calling

No video conferencing

Learning curve for advanced features


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