Voiptime Cloud Call Center

Voiptime Cloud Call Center is a cloud-based call center software solution that provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, and integrations with CRM platforms. It aims to help businesses manage customer interactions more efficiently.

Voiptime Cloud Call Center alternatives ➤

What is Voiptime Cloud Call Center?

Voiptime Cloud Call Center is a feature-rich cloud-based call center software designed for businesses of all sizes. Some key capabilities and benefits include:

Automatic call distribution (ACD) - Intelligently routes incoming calls to available agents based on configurable rules and priorities.
Interactive voice response (IVR) - Allow callers to self-serve information or direct calls using menu prompts without an agent.
Call recording and monitoring - Record, store, and monitor agent calls for quality assurance and training purposes.
Real-time analytics and reporting - Get insights into call volumes, wait times, agent utilization and more to improve operations.
CRM integrations - Integrates with popular CRM platforms like Salesforce, Zoho and others.
Flexible deployment - As a SaaS solution, it can be rapidly setup without expensive hardware requirements.
Scalability - Cloud-based infrastructure allows the system to easily scale up or down as business needs change.
Disaster recovery - Data and configuration is hosted securely which enables continuity even in case of equipment failures.

With its robust call handling capabilities and analytics, Voiptime Cloud Call Center aims to help companies streamline contact center operations and deliver superior customer experiences.

Official Links

Official Website
voiptimecloud.com

The Best Voiptime Cloud Call Center Alternatives

Top Apps like Voiptime Cloud Call Center

CloudTalk.io, VICIdial Contact Center Suite, CallHub, CrazyCall, EasyCall Phone Call Center, CallKite, InsideSales.com, DialMyCalls, CallFire, CompanyHub CRM, Freshcaller, goyaPhone are some alternatives to Voiptime Cloud Call Center.

Sugggest an alternative ❐

CloudTalk.io

CloudTalk.io is a cloud-based business communication and collaboration platform. It brings together different modes of communication like chat, voice/video calling, screen sharing and allows seamless switching between them.Key features of CloudTalk.io include:Team chat rooms and direct messaging for efficient communicationHD quality audio/video conferencing integrated...

VICIdial Contact Center Suite

VICIdial is an open source contact center suite that provides a complete solution for inbound/outbound voice calls, call routing, IVR menus, call recording, agent monitoring, and detailed reporting. It is highly scalable and can support contact centers ranging from small businesses to large enterprises.Some key features of VICIdial...

CallHub

CallHub is a cloud-based call center and phone system designed for small and midsize businesses. Some key features of CallHub include:Cloud-based system that works with any phone deviceCall routing to send calls to the right agents or teamsInteractive voice response (IVR) menus to provide callers with options for self-serviceAutomatic...

CrazyCall

CrazyCall is a proprietary voip and video conferencing platform that competes with services like Skype and Zoom. It was launched in 2019 by CrazyComm, a startup focusing on communication apps.The key features of CrazyCall include:Free, high quality video and voice calls between CrazyCall usersAbility to call traditional phone lines...

EasyCall Phone Call Center

EasyCall Phone Call Center is a feature-rich cloud-based call center software designed for SMBs. It provides a wide range of functionalities to efficiently manage both inbound and outbound calls.Key features include:Automatic call distributionInteractive voice response (IVR) menusSkills-based routingCall recordingReal-time dashboard and reportingOmnichannel support (voice, email, chat, SMS)CRM...

CallKite

CallKite is a call tracking and analytics platform designed for small and medium-sized businesses. It enables users to track phone calls, understand customer behavior from call data, and optimize sales and marketing strategies.Key features of CallKite include:Real-time call tracking - Track number of calls, duration, location, device details...

InsideSales.com

InsideSales.com is a comprehensive sales acceleration platform designed to help B2B sales teams improve lead response rates, increase deal sizes, and shorten sales cycles. The software brings together lead management, phone, email, and social selling tools with sales analytics, AI, and workflow automation capabilities.Key features of InsideSales...

DialMyCalls

DialMyCalls is an automated phone dialing service that makes it easy to quickly send voice messages, reminders, notifications, and alerts to large groups of people. It allows you to prerecord a voice message one time, and then schedule it to automatically dial contacts' phone numbers and play your recording.Key...

CallFire

CallFire is a cloud-based calling and messaging platform designed for businesses of all sizes. It provides easy-to-use tools to set up and deliver voice calls, text messages, and other communications via the cloud.Key features of CallFire include:Voice broadcasting - Record a message and deliver it to any number...

CompanyHub CRM

CompanyHub CRM is a cloud-based customer relationship management (CRM) platform designed specifically for small and medium-sized businesses. It provides a variety of features to help companies manage sales pipelines, track customer interactions, and gain insights from data.Key features of CompanyHub CRM include:Contact Management - Store all customer and...

Freshcaller

Freshcaller is a cloud-based customer support software designed specifically for small and medium businesses. It aims to provide exceptional customer service capabilities without the complexities and costs of other enterprise-level tools.Some of the key features of Freshcaller include:Intuitive ticketing system to manage customer inquiriesLive chat for real-time customer...

GoyaPhone

goyaPhone is a popular voice over internet protocol (VoIP) calling and instant messaging application. It provides free voice and video calls as well as chat messaging between goyaPhone users across devices including smartphones, tablets, and computers.Some key features of goyaPhone include:Free high-definition voice and video calling between goyaPhone...