VICIdial Contact Center Suite

VICIdial Contact Center Suite

VICIdial is an open source contact center software suite that provides capabilities for inbound/outbound voice calls, call recording, IVR menus, agent monitoring, and reporting. It integrates with CRM and other business systems.
Business & Commerce Call Center Software
VICIdial Contact Center Suite image
call-center inbound-calls outbound-calls call-recording ivr agent-monitoring reporting crm-integration
VICIdial Contact Center Suite alternatives ➤

VICIdial Contact Center Suite: Open Source Contact Center Software

VICIdial provides capabilities for inbound/outbound voice calls, call recording, IVR menus, agent monitoring, and reporting, integrating with CRM and other business systems.

What is VICIdial Contact Center Suite?

VICIdial is an open source contact center suite that provides a complete solution for inbound/outbound voice calls, call routing, IVR menus, call recording, agent monitoring, and detailed reporting. It is highly scalable and can support contact centers ranging from small businesses to large enterprises.

Some key features of VICIdial include:

  • Flexible inbound/outbound calling with predictive dialing or progressive modes
  • Advanced IVR system for customized caller interactions
  • Real-time monitoring of call queues and agent activity
  • Customizable dashboards and detailed reports on contact center metrics
  • APIs and database integrations with CRM, ERP, and other systems
  • Call recording for quality assurance and training
  • Open source software with no licensing fees

VICIdial can run on commodity hardware, making it cost-effective to deploy. Support options include paid support subscriptions and a helpful online community forum. The open source model allows customizations and integration as per business needs.

Overall, VICIdial provides a feature-rich contact center platform that can enhance customer service operations for organizations of any size.

VICIdial Contact Center Suite Features

Features

  1. Inbound and outbound voice calls
  2. Call recording
  3. IVR (Interactive Voice Response) menus
  4. Agent monitoring
  5. Reporting
  6. Integration with CRM and other business systems

Pricing

  • Open Source

Pros

Open source, allowing for customization and flexibility

Comprehensive contact center capabilities

Integrates with various business systems

Cost-effective solution for small to medium-sized businesses

Cons

Steep learning curve for non-technical users

Limited out-of-the-box functionality compared to commercial solutions

Requires in-house technical expertise for deployment and maintenance

Official Links

Official Website
https://www.vicidial.com

The Best VICIdial Contact Center Suite Alternatives

Top Business & Commerce and Call Center Software and other similar apps like VICIdial Contact Center Suite

Here are some alternatives to VICIdial Contact Center Suite:

EasyCall Phone Call Center icon
EasyCall Phone Call Center
Voiptime Cloud Call Center icon
Voiptime Cloud Call Center
CallKite icon
CallKite
UContact icon
uContact
Five9 icon
Five9
Suggest an alternative ❐

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EasyCall Phone Call Center

EasyCall Phone Call Center is a feature-rich cloud-based call center software designed for SMBs. It provides a wide range of functionalities to efficiently manage both inbound and outbound calls.Key features include:Automatic call distributionInteractive voice response (IVR) menusSkills-based routingCall recordingReal-time dashboard and reportingOmnichannel support (voice, email, chat, SMS)CRM integrationsFlexible pricing plansEasyCall...
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Voiptime Cloud Call Center

Voiptime Cloud Call Center is a feature-rich cloud-based call center software designed for businesses of all sizes. Some key capabilities and benefits include:Automatic call distribution (ACD) - Intelligently routes incoming calls to available agents based on configurable rules and priorities.Interactive voice response (IVR) - Allow callers to self-serve information or...
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CallKite icon

CallKite

CallKite is a call tracking and analytics platform designed for small and medium-sized businesses. It enables users to track phone calls, understand customer behavior from call data, and optimize sales and marketing strategies.Key features of CallKite include:Real-time call tracking - Track number of calls, duration, location, device details, and moreCall...
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UContact

uContact is a customer relationship management (CRM) software designed for small businesses to organize, track, and engage with customer contacts. Key features of uContact include:Contact Profiles - Store all information about customers like name, company, email, phone, address, notes, etc. in one place.Activity Tracking - Log emails, calls, meetings, notes...
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Five9

Five9 is a leading provider of cloud-based contact center software. Its solutions help businesses manage customer interactions across multiple channels including phone, email, chat, social media, and more.Here are some key features and capabilities of Five9:IVR (Interactive Voice Response) - Customizable self-service phone trees and menus for routing and queuing...
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