
Description: Five9 is a cloud-based contact center software solution that helps businesses manage customer interactions across multiple channels including phone, email, chat, social media, and more. It provides features such as IVR, intelligent routing, real-time analytics, workforce optimization, and omnichannel capabilities.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: VICIdial is an open source contact center software suite that provides capabilities for inbound/outbound voice calls, call recording, IVR menus, agent monitoring, and reporting. It integrates with CRM and other business systems.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API