Best VICIdial Contact Center Suite Alternatives (17)
Looking for a VICIdial Contact Center Suite alternative? We've compiled the best options based on user reviews, features, and pricing to help you find the right fit.
What is VICIdial Contact Center Suite? VICIdial is an open source contact center software suite that provides capabilities for inbound/outbound voice calls, call recording, IVR menus, agent monitoring, and reporting. It integrates with CRM and other business systems.
Top Alternatives to VICIdial Contact Center Suite
Voiptime Cloud Call Center is a cloud-based call center software solution that provides features like automatic call distribution, interactive voice …
EasyCall Phone Call Center is a cloud-based call center software solution that provides features for inbound/outbound calling, IVR menus, call …
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VICIdial Contact Center Suite Overview
VICIdial is an open source contact center suite that provides a complete solution for inbound/outbound voice calls, call routing, IVR menus, call recording, agent monitoring, and detailed reporting. It is highly scalable and can support contact centers ranging from small businesses to large enterprises.Some key features of VICIdial include:Flexible inbound/outbound calling with predictive dialing or progressive modesAdvanced IVR system for customized caller interactionsReal-time monitoring of call queues and agent activityCustomizable dashboards and detailed reports on contact center metricsAPIs and database …
Pricing: Open Source
Quick Comparison
| Software | Pricing | Score |
|---|---|---|
| VICIdial Contact Center Suite | Open Source | — |
| CallKite | N/A | — |
| uContact | N/A | — |
| Five9 | N/A | — |
| Voiptime Cloud Call Center | N/A | — |
| EasyCall Phone Call Center | N/A | — |
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