Freshcaller

Freshcaller

Freshcaller is a cloud-based customer support software designed for small and medium businesses. It provides features like ticketing, live chat, call center capabilities, and analytics to help companies provide exceptional customer service.
Business & Commerce Customer Service & Support
Freshcaller image
ticketing live-chat call-center analytics customer-service
Freshcaller alternatives ➤

Freshcaller: Cloud-Based Customer Support Software

Cloud-based customer support software for small & medium businesses, featuring ticketing, live chat, call center capabilities, and analytics for exceptional customer service.

What is Freshcaller?

Freshcaller is a cloud-based customer support software designed specifically for small and medium businesses. It aims to provide exceptional customer service capabilities without the complexities and costs of other enterprise-level tools.

Some of the key features of Freshcaller include:

  • Intuitive ticketing system to manage customer inquiries
  • Live chat for real-time customer conversations
  • Interactive Voice Response (IVR) and call center capabilities
  • CSAT surveys and actionable analytics
  • Team collaboration features like shared inboxes
  • Custom branding options to match company colors/logo
  • Native mobile apps so teams can manage tickets on the go
  • Robust integrations with popular business apps
  • Flexible pricing plans for growing teams

Overall, Freshcaller aims to provide a user-friendly, unified platform for small business owners, startup founders, and growing teams to deliver personalized, delightful customer experiences. The combination of multiple customer conversation channels, actionable insights, and collaborative team features enables companies to have meaningful engagements that lead to happy, loyal customers.

Freshcaller Features

Features

  1. Ticketing system to manage customer queries
  2. Knowledge base to provide self-service support
  3. Live chat for real-time customer engagement
  4. Call center capabilities like IVR and call routing
  5. Reporting and analytics to track performance
  6. API and integrations with other software
  7. Mobile app for agents
  8. Customizable workflows and business rules
  9. Multi-channel support (email, social media, phone, etc)

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Affordable pricing for SMBs

Scales as your business grows

Built-in best practices for customer support

Real-time visibility into support operations

Improves customer satisfaction

Cons

Can be light on advanced features compared to enterprise tools

Mobile app only available for agents, not customers

Third-party integrations can be limited

Lacks some customization options

Official Links

Official Website
https://www.freshworks.com/freshcaller-cloud-pb...

The Best Freshcaller Alternatives

Top Business & Commerce and Customer Service & Support and other similar apps like Freshcaller

Here are some alternatives to Freshcaller:

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CloudTalk.io
EasyCall Phone Call Center icon
EasyCall Phone Call Center
Voiptime Cloud Call Center icon
Voiptime Cloud Call Center
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CallKite
Suggest an alternative ❐

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