Freshcaller

Freshcaller is a cloud-based customer support software designed for small and medium businesses. It provides features like ticketing, live chat, call center capabilities, and analytics to help companies provide exceptional customer service.

Freshcaller alternatives ➤

What is Freshcaller?

Freshcaller is a cloud-based customer support software designed specifically for small and medium businesses. It aims to provide exceptional customer service capabilities without the complexities and costs of other enterprise-level tools.

Some of the key features of Freshcaller include:

Intuitive ticketing system to manage customer inquiries
Live chat for real-time customer conversations
Interactive Voice Response (IVR) and call center capabilities
CSAT surveys and actionable analytics
Team collaboration features like shared inboxes
Custom branding options to match company colors/logo
Native mobile apps so teams can manage tickets on the go
Robust integrations with popular business apps
Flexible pricing plans for growing teams

Overall, Freshcaller aims to provide a user-friendly, unified platform for small business owners, startup founders, and growing teams to deliver personalized, delightful customer experiences. The combination of multiple customer conversation channels, actionable insights, and collaborative team features enables companies to have meaningful engagements that lead to happy, loyal customers.

Official Links

Official Website
www.freshworks.com/freshcaller-cloud-pb...

The Best Freshcaller Alternatives

Top Apps like Freshcaller

CloudTalk.io, EasyCall Phone Call Center, Voiptime Cloud Call Center, CallKite are some alternatives to Freshcaller.

Sugggest an alternative ❐

CloudTalk.io

CloudTalk.io is a cloud-based business communication and collaboration platform. It brings together different modes of communication like chat, voice/video calling, screen sharing and allows seamless switching between them.Key features of CloudTalk.io include:Team chat rooms and direct messaging for efficient communicationHD quality audio/video conferencing integrated...

EasyCall Phone Call Center

EasyCall Phone Call Center is a feature-rich cloud-based call center software designed for SMBs. It provides a wide range of functionalities to efficiently manage both inbound and outbound calls.Key features include:Automatic call distributionInteractive voice response (IVR) menusSkills-based routingCall recordingReal-time dashboard and reportingOmnichannel support (voice, email, chat, SMS)CRM...

Voiptime Cloud Call Center

Voiptime Cloud Call Center is a feature-rich cloud-based call center software designed for businesses of all sizes. Some key capabilities and benefits include:Automatic call distribution (ACD) - Intelligently routes incoming calls to available agents based on configurable rules and priorities.Interactive voice response (IVR) - Allow callers to self-serve...

CallKite

CallKite is a call tracking and analytics platform designed for small and medium-sized businesses. It enables users to track phone calls, understand customer behavior from call data, and optimize sales and marketing strategies.Key features of CallKite include:Real-time call tracking - Track number of calls, duration, location, device details...