EasyCall Phone Call Center vs Freshcaller

Struggling to choose between EasyCall Phone Call Center and Freshcaller? Both products offer unique advantages, making it a tough decision.

EasyCall Phone Call Center is a Business & Commerce solution with tags like call-center, cloudbased, inbound-calling, outbound-calling, ivr, call-recording, analytics, omnichannel, crm-integration.

It boasts features such as Inbound and outbound calling, IVR (Interactive Voice Response) menus, Call recording, Analytics and reporting, Omnichannel support (voice, email, chat, etc.), CRM integrations and pros including Cloud-based solution for easy deployment and scalability, Comprehensive call center features in a single platform, Integrations with popular CRM systems, Customizable IVR menus for improved customer experience.

On the other hand, Freshcaller is a Business & Commerce product tagged with ticketing, live-chat, call-center, analytics, customer-service.

Its standout features include Ticketing system to manage customer queries, Knowledge base to provide self-service support, Live chat for real-time customer engagement, Call center capabilities like IVR and call routing, Reporting and analytics to track performance, API and integrations with other software, Mobile app for agents, Customizable workflows and business rules, Multi-channel support (email, social media, phone, etc), and it shines with pros like Easy to set up and use, Affordable pricing for SMBs, Scales as your business grows, Built-in best practices for customer support, Real-time visibility into support operations, Improves customer satisfaction.

Feature	EasyCall Phone Call Center	Freshcaller
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

EasyCall Phone Call Center

Description: EasyCall Phone Call Center is a cloud-based call center software solution that provides features for inbound/outbound calling, IVR menus, call recording, analytics, and more. It offers omnichannel support and integrations with popular CRM platforms.

Freshcaller

Description: Freshcaller is a cloud-based customer support software designed for small and medium businesses. It provides features like ticketing, live chat, call center capabilities, and analytics to help companies provide exceptional customer service.

Key Features Comparison

EasyCall Phone Call Center Features

• Inbound and outbound calling
• IVR (Interactive Voice Response) menus
• Call recording
• Analytics and reporting
• Omnichannel support (voice, email, chat, etc.)
• CRM integrations

Freshcaller Features

• Ticketing system to manage customer queries
• Knowledge base to provide self-service support
• Live chat for real-time customer engagement
• Call center capabilities like IVR and call routing
• Reporting and analytics to track performance
• API and integrations with other software
• Mobile app for agents
• Customizable workflows and business rules
• Multi-channel support (email, social media, phone, etc)

Pros & Cons Analysis

EasyCall Phone Call Center

Pros

• Cloud-based solution for easy deployment and scalability
• Comprehensive call center features in a single platform
• Integrations with popular CRM systems
• Customizable IVR menus for improved customer experience

Cons

• Potential learning curve for users unfamiliar with call center software
• Pricing may be higher compared to basic phone systems
• Dependent on stable internet connectivity for cloud-based operations

Freshcaller

Pros

• Easy to set up and use
• Affordable pricing for SMBs
• Scales as your business grows
• Built-in best practices for customer support
• Real-time visibility into support operations
• Improves customer satisfaction

Cons

• Can be light on advanced features compared to enterprise tools
• Mobile app only available for agents, not customers
• Third-party integrations can be limited
• Lacks some customization options

Pricing Comparison

EasyCall Phone Call Center

• Subscription-Based

Freshcaller

• Subscription-Based