Novocall vs CallRail

Struggling to choose between Novocall and CallRail? Both products offer unique advantages, making it a tough decision.

Novocall is a Business & Commerce solution with tags like call-center, contact-center, acd, ivr, call-recording, omnichannel.

It boasts features such as Automatic call distribution, Interactive voice response (IVR), Call recording, Call monitoring, Reporting and analytics, Omnichannel support (voice, email, chat, SMS), CRM integration, Customizable dashboards, Real-time agent monitoring, Skills-based routing, Call scripts, Voicemail and pros including Easy to use interface, Scalable for growing businesses, Flexible pricing options, Good customer support, Integrates with popular CRMs, Provides actionable insights with reporting.

On the other hand, CallRail is a Business & Commerce product tagged with call-tracking, analytics, phone-calls.

Its standout features include Call tracking and analytics, Campaign and source attribution, Caller behavior and call quality insights, Call recording and transcription, Integrations with popular marketing tools, Customizable call flows and IVR, Automated lead routing and distribution, and it shines with pros like Comprehensive call tracking and analytics, Ability to attribute calls to marketing campaigns, Useful insights into caller behavior and call quality, Integrations with a wide range of marketing tools, Customizable call flows and IVR.

Feature	Novocall	CallRail
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Novocall

Description: Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.

CallRail

Description: CallRail is a call tracking and analytics platform that helps businesses track phone calls, understand what happens on calls, and attribute calls to campaigns and sources. It provides insights into caller behavior, call quality, and ROI.

Key Features Comparison

Novocall Features

• Automatic call distribution
• Interactive voice response (IVR)
• Call recording
• Call monitoring
• Reporting and analytics
• Omnichannel support (voice, email, chat, SMS)
• CRM integration
• Customizable dashboards
• Real-time agent monitoring
• Skills-based routing
• Call scripts
• Voicemail

CallRail Features

• Call tracking and analytics
• Campaign and source attribution
• Caller behavior and call quality insights
• Call recording and transcription
• Integrations with popular marketing tools
• Customizable call flows and IVR
• Automated lead routing and distribution

Pros & Cons Analysis

Novocall

Pros

• Easy to use interface
• Scalable for growing businesses
• Flexible pricing options
• Good customer support
• Integrates with popular CRMs
• Provides actionable insights with reporting

Cons

• Can be pricey for very small businesses
• Mobile app needs improvement
• Some limitations for larger call centers
• Limited native integrations beyond CRM

CallRail

Pros

• Comprehensive call tracking and analytics
• Ability to attribute calls to marketing campaigns
• Useful insights into caller behavior and call quality
• Integrations with a wide range of marketing tools
• Customizable call flows and IVR

Cons

• Can be more expensive than some competitors
• Learning curve for some features
• Limited international availability in some regions

Pricing Comparison

Novocall

• Subscription-Based

CallRail

• Subscription-Based