CrazyCall vs CallRail

Struggling to choose between CrazyCall and CallRail? Both products offer unique advantages, making it a tough decision.

CrazyCall is a Social & Communications solution with tags like voip, video-conferencing, audio-calls, easy-to-use.

It boasts features such as VoIP calling, Video conferencing, Screen sharing, Call recording, Call transfer, Conference calls, Instant messaging, Presence indicators, Desktop and mobile apps, Integrations with CRM and helpdesk software and pros including Easy to use interface, High quality audio and video, Free VoIP calls between CrazyCall users, Low cost integration with traditional phone lines, Desktop and mobile apps, Integrations with business software.

On the other hand, CallRail is a Business & Commerce product tagged with call-tracking, analytics, phone-calls.

Its standout features include Call tracking and analytics, Campaign and source attribution, Caller behavior and call quality insights, Call recording and transcription, Integrations with popular marketing tools, Customizable call flows and IVR, Automated lead routing and distribution, and it shines with pros like Comprehensive call tracking and analytics, Ability to attribute calls to marketing campaigns, Useful insights into caller behavior and call quality, Integrations with a wide range of marketing tools, Customizable call flows and IVR.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

CrazyCall

CrazyCall

CrazyCall is a voip and video conferencing software that focuses on providing an easy-to-use interface and high quality calls. It allows users to make audio and video calls to other CrazyCall users for free, as well as integrate with traditional phone lines at low rates.

Categories:
Social & Communications Video Conferencing
voip video-conferencing audio-calls easy-to-use

CrazyCall Features

  1. VoIP calling
  2. Video conferencing
  3. Screen sharing
  4. Call recording
  5. Call transfer
  6. Conference calls
  7. Instant messaging
  8. Presence indicators
  9. Desktop and mobile apps
  10. Integrations with CRM and helpdesk software

Pricing

  • Freemium

Pros

Easy to use interface

High quality audio and video

Free VoIP calls between CrazyCall users

Low cost integration with traditional phone lines

Desktop and mobile apps

Integrations with business software

Cons

Limited features in free version

Can be pricey for heavy business use

CallRail

CallRail

CallRail is a call tracking and analytics platform that helps businesses track phone calls, understand what happens on calls, and attribute calls to campaigns and sources. It provides insights into caller behavior, call quality, and ROI.

Categories:
Business & Commerce Analytics
call-tracking analytics phone-calls

CallRail Features

  1. Call tracking and analytics
  2. Campaign and source attribution
  3. Caller behavior and call quality insights
  4. Call recording and transcription
  5. Integrations with popular marketing tools
  6. Customizable call flows and IVR
  7. Automated lead routing and distribution

Pricing

  • Subscription-Based

Pros

Comprehensive call tracking and analytics

Ability to attribute calls to marketing campaigns

Useful insights into caller behavior and call quality

Integrations with a wide range of marketing tools

Customizable call flows and IVR

Cons

Can be more expensive than some competitors

Learning curve for some features

Limited international availability in some regions