LimeCall vs Callcap

Struggling to choose between LimeCall and Callcap? Both products offer unique advantages, making it a tough decision.

LimeCall is a Business & Commerce solution with tags like voice, video, messaging, chat, customer-support.

It boasts features such as Omnichannel customer engagement, Real-time call routing, IVR and virtual agents, Call recording, Call analytics, CRM integrations, Team collaboration, Customizable dashboards, API access, White labeling and pros including Easy to use interface, Flexible pricing plans, Robust feature set, Reliable uptime, Good customer support, Integrates with many CRMs and marketing tools.

On the other hand, Callcap is a Business & Commerce product tagged with call-recording, audio-recording, business-productivity.

Its standout features include Automatic call recording, Inbound and outbound call recording, Audio file storage and archiving, Search and organize recordings, Share recordings as audio files, and it shines with pros like Easy to set up and use, Good call quality recordings, Secure cloud storage, Helps resolve customer disputes, Improves employee training.

Feature	LimeCall	Callcap
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

LimeCall

Description: LimeCall is a voice, video, and message platform for businesses, enabling customers to connect to companies and their staff through calls, text messaging, chatbots, video conferencing, and more. It integrates customer communication channels in a single platform.

Callcap

Description: Callcap is a call recording software designed for business and personal use. It automatically records incoming and outgoing calls and lets you archive, store, search, organize, and share voice conversations as audio files.

Key Features Comparison

LimeCall Features

• Omnichannel customer engagement
• Real-time call routing
• IVR and virtual agents
• Call recording
• Call analytics
• CRM integrations
• Team collaboration
• Customizable dashboards
• API access
• White labeling

Callcap Features

• Automatic call recording
• Inbound and outbound call recording
• Audio file storage and archiving
• Search and organize recordings
• Share recordings as audio files

Pros & Cons Analysis

LimeCall

Pros

• Easy to use interface
• Flexible pricing plans
• Robust feature set
• Reliable uptime
• Good customer support
• Integrates with many CRMs and marketing tools

Cons

• Can be pricey for larger teams
• Mobile app needs more features
• Some users report bugs
• Lacks some advanced call center features

Callcap

Pros

• Easy to set up and use
• Good call quality recordings
• Secure cloud storage
• Helps resolve customer disputes
• Improves employee training

Cons

• Subscription fees can add up
• Storage limits on free plans
• Integration limited to certain phones/PBXs
• Privacy concerns around call recording

Pricing Comparison

LimeCall

• Freemium
• Subscription-Based

Callcap

• Freemium
• Subscription-Based