Upcall vs LimeCall

Struggling to choose between Upcall and LimeCall? Both products offer unique advantages, making it a tough decision.

Upcall is a Business & Commerce solution with tags like call-routing, ivr, call-recording, analytics, crm-integration, helpdesk-integration.

It boasts features such as Call routing and call center features, Call flows and IVRs, Call recording, Real-time analytics, Integrations with CRM and helpdesk tools and pros including Designed for small businesses, Comprehensive call center features, Integrations with popular business tools, Real-time analytics and reporting.

On the other hand, LimeCall is a Business & Commerce product tagged with voice, video, messaging, chat, customer-support.

Its standout features include Omnichannel customer engagement, Real-time call routing, IVR and virtual agents, Call recording, Call analytics, CRM integrations, Team collaboration, Customizable dashboards, API access, White labeling, and it shines with pros like Easy to use interface, Flexible pricing plans, Robust feature set, Reliable uptime, Good customer support, Integrates with many CRMs and marketing tools.

Feature	Upcall	LimeCall
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Upcall

Description: Upcall is a call routing and call center software designed for small businesses. It provides features like call flows, IVRs, call recording, real-time analytics, and integrations with CRM and helpdesk tools.

LimeCall

Description: LimeCall is a voice, video, and message platform for businesses, enabling customers to connect to companies and their staff through calls, text messaging, chatbots, video conferencing, and more. It integrates customer communication channels in a single platform.

Key Features Comparison

Upcall Features

• Call routing and call center features
• Call flows and IVRs
• Call recording
• Real-time analytics
• Integrations with CRM and helpdesk tools

LimeCall Features

• Omnichannel customer engagement
• Real-time call routing
• IVR and virtual agents
• Call recording
• Call analytics
• CRM integrations
• Team collaboration
• Customizable dashboards
• API access
• White labeling

Pros & Cons Analysis

Upcall

Pros

• Designed for small businesses
• Comprehensive call center features
• Integrations with popular business tools
• Real-time analytics and reporting

Cons

• Limited customization options
• Pricing may be high for very small businesses
• Potential learning curve for non-technical users

LimeCall

Pros

• Easy to use interface
• Flexible pricing plans
• Robust feature set
• Reliable uptime
• Good customer support
• Integrates with many CRMs and marketing tools

Cons

• Can be pricey for larger teams
• Mobile app needs more features
• Some users report bugs
• Lacks some advanced call center features

Pricing Comparison

Upcall

• Subscription-Based

LimeCall

• Freemium
• Subscription-Based