Callback Tracker vs Upcall

Struggling to choose between Callback Tracker and Upcall? Both products offer unique advantages, making it a tough decision.

Callback Tracker is a Business & Commerce solution with tags like crm, contact-management, call-logging, reminders, analytics.

It boasts features such as Contact management, Call logging, Reminders, Analytics, Phone system integration and pros including Simple and easy to use interface, Affordable pricing, Integration with popular phone systems, Can log calls, emails, meetings, Reminders and notifications.

On the other hand, Upcall is a Business & Commerce product tagged with call-routing, ivr, call-recording, analytics, crm-integration, helpdesk-integration.

Its standout features include Call routing and call center features, Call flows and IVRs, Call recording, Real-time analytics, Integrations with CRM and helpdesk tools, and it shines with pros like Designed for small businesses, Comprehensive call center features, Integrations with popular business tools, Real-time analytics and reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Callback Tracker

Callback Tracker

Callback Tracker is a simple customer relationship management (CRM) software designed for small businesses to organize and track customer interactions through calls, emails, and meetings. It features contact management, call logging, reminders, analytics, and integration with phone systems.

Categories:
crm contact-management call-logging reminders analytics

Callback Tracker Features

  1. Contact management
  2. Call logging
  3. Reminders
  4. Analytics
  5. Phone system integration

Pricing

  • Freemium
  • Subscription-Based

Pros

Simple and easy to use interface

Affordable pricing

Integration with popular phone systems

Can log calls, emails, meetings

Reminders and notifications

Cons

Limited customization options

No mobile app

Fewer features than larger CRM platforms

Only available for Windows


Upcall

Upcall

Upcall is a call routing and call center software designed for small businesses. It provides features like call flows, IVRs, call recording, real-time analytics, and integrations with CRM and helpdesk tools.

Categories:
call-routing ivr call-recording analytics crm-integration helpdesk-integration

Upcall Features

  1. Call routing and call center features
  2. Call flows and IVRs
  3. Call recording
  4. Real-time analytics
  5. Integrations with CRM and helpdesk tools

Pricing

  • Subscription-Based

Pros

Designed for small businesses

Comprehensive call center features

Integrations with popular business tools

Real-time analytics and reporting

Cons

Limited customization options

Pricing may be high for very small businesses

Potential learning curve for non-technical users