Callback Tracker vs Upcall

Struggling to choose between Callback Tracker and Upcall? Both products offer unique advantages, making it a tough decision.

Callback Tracker is a Business & Commerce solution with tags like crm, contact-management, call-logging, reminders, analytics.

It boasts features such as Contact management, Call logging, Reminders, Analytics, Phone system integration and pros including Simple and easy to use interface, Affordable pricing, Integration with popular phone systems, Can log calls, emails, meetings, Reminders and notifications.

On the other hand, Upcall is a Business & Commerce product tagged with call-routing, ivr, call-recording, analytics, crm-integration, helpdesk-integration.

Its standout features include Call routing and call center features, Call flows and IVRs, Call recording, Real-time analytics, Integrations with CRM and helpdesk tools, and it shines with pros like Designed for small businesses, Comprehensive call center features, Integrations with popular business tools, Real-time analytics and reporting.

Feature	Callback Tracker	Upcall
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Callback Tracker

Description: Callback Tracker is a simple customer relationship management (CRM) software designed for small businesses to organize and track customer interactions through calls, emails, and meetings. It features contact management, call logging, reminders, analytics, and integration with phone systems.

Upcall

Description: Upcall is a call routing and call center software designed for small businesses. It provides features like call flows, IVRs, call recording, real-time analytics, and integrations with CRM and helpdesk tools.

Key Features Comparison

Callback Tracker Features

• Contact management
• Call logging
• Reminders
• Analytics
• Phone system integration

Upcall Features

• Call routing and call center features
• Call flows and IVRs
• Call recording
• Real-time analytics
• Integrations with CRM and helpdesk tools

Pros & Cons Analysis

Callback Tracker

Pros

• Simple and easy to use interface
• Affordable pricing
• Integration with popular phone systems
• Can log calls, emails, meetings
• Reminders and notifications

Cons

• Limited customization options
• No mobile app
• Fewer features than larger CRM platforms
• Only available for Windows

Upcall

Pros

• Designed for small businesses
• Comprehensive call center features
• Integrations with popular business tools
• Real-time analytics and reporting

Cons

• Limited customization options
• Pricing may be high for very small businesses
• Potential learning curve for non-technical users

Pricing Comparison

Callback Tracker

• Freemium
• Subscription-Based

Upcall

• Subscription-Based