User.com vs Novocall

Struggling to choose between User.com and Novocall? Both products offer unique advantages, making it a tough decision.

User.com is a Online Services solution with tags like user-testing, usability-testing, user-research, remote-testing, feedback.

It boasts features such as Remote user testing, Moderated and unmoderated user tests, First-click tests, Preference tests, 5-second tests, Design surveys, Access to a network of vetted research participants and pros including Comprehensive user research and testing platform, Ability to get feedback from real users during product development, Access to a network of vetted research participants, Supports a variety of test types (e.g., moderated, unmoderated, first-click, preference, 5-second, design surveys).

On the other hand, Novocall is a Business & Commerce product tagged with call-center, contact-center, acd, ivr, call-recording, omnichannel.

Its standout features include Automatic call distribution, Interactive voice response (IVR), Call recording, Call monitoring, Reporting and analytics, Omnichannel support (voice, email, chat, SMS), CRM integration, Customizable dashboards, Real-time agent monitoring, Skills-based routing, Call scripts, Voicemail, and it shines with pros like Easy to use interface, Scalable for growing businesses, Flexible pricing options, Good customer support, Integrates with popular CRMs, Provides actionable insights with reporting.

Feature	User.com	Novocall
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

User.com

Description: User.com is a user research and usability testing platform that allows product teams to get feedback from real users during product development. It provides access to a network of vetted research participants to conduct moderated and unmoderated remote user tests, first-click tests, preference tests, 5-second tests, design surveys, and more.

Novocall

Description: Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.

Key Features Comparison

User.com Features

• Remote user testing
• Moderated and unmoderated user tests
• First-click tests
• Preference tests
• 5-second tests
• Design surveys
• Access to a network of vetted research participants

Novocall Features

• Automatic call distribution
• Interactive voice response (IVR)
• Call recording
• Call monitoring
• Reporting and analytics
• Omnichannel support (voice, email, chat, SMS)
• CRM integration
• Customizable dashboards
• Real-time agent monitoring
• Skills-based routing
• Call scripts
• Voicemail

Pros & Cons Analysis

User.com

Pros

• Comprehensive user research and testing platform
• Ability to get feedback from real users during product development
• Access to a network of vetted research participants
• Supports a variety of test types (e.g., moderated, unmoderated, first-click, preference, 5-second, design surveys)

Cons

• Pricing may be higher than some alternatives
• Limited customization options for test designs
• Potential learning curve for users not familiar with user research methods

Novocall

Pros

• Easy to use interface
• Scalable for growing businesses
• Flexible pricing options
• Good customer support
• Integrates with popular CRMs
• Provides actionable insights with reporting

Cons

• Can be pricey for very small businesses
• Mobile app needs improvement
• Some limitations for larger call centers
• Limited native integrations beyond CRM

Pricing Comparison

User.com

• Subscription-Based

Novocall

• Subscription-Based