Callpage vs Novocall

Struggling to choose between Callpage and Novocall? Both products offer unique advantages, making it a tough decision.

Callpage is a Business & Commerce solution with tags like cloudbased, phone-system, virtual-pbx, call-routing, ivr-menus, call-recording.

It boasts features such as Virtual phone system, Call routing and IVR menus, Call recording and monitoring, Voicemail and missed call notifications, Integrations with popular business tools, Customizable call flows and scripts, Real-time call analytics and reporting and pros including Easy to set up and manage, Affordable pricing options, Robust call management features, Seamless integrations with other tools, Reliable cloud-based infrastructure.

On the other hand, Novocall is a Business & Commerce product tagged with call-center, contact-center, acd, ivr, call-recording, omnichannel.

Its standout features include Automatic call distribution, Interactive voice response (IVR), Call recording, Call monitoring, Reporting and analytics, Omnichannel support (voice, email, chat, SMS), CRM integration, Customizable dashboards, Real-time agent monitoring, Skills-based routing, Call scripts, Voicemail, and it shines with pros like Easy to use interface, Scalable for growing businesses, Flexible pricing options, Good customer support, Integrates with popular CRMs, Provides actionable insights with reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Callpage

Callpage

Callpage is a cloud-based phone system designed for small businesses. It provides a virtual PBX with features like call routing, IVR menus, call recording, and more. Easy to set up and manage.

Categories:
cloudbased phone-system virtual-pbx call-routing ivr-menus call-recording

Callpage Features

  1. Virtual phone system
  2. Call routing and IVR menus
  3. Call recording and monitoring
  4. Voicemail and missed call notifications
  5. Integrations with popular business tools
  6. Customizable call flows and scripts
  7. Real-time call analytics and reporting

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and manage

Affordable pricing options

Robust call management features

Seamless integrations with other tools

Reliable cloud-based infrastructure

Cons

Limited customization options

Potential issues with call quality in some areas

Limited international availability


Novocall

Novocall

Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.

Categories:
call-center contact-center acd ivr call-recording omnichannel

Novocall Features

  1. Automatic call distribution
  2. Interactive voice response (IVR)
  3. Call recording
  4. Call monitoring
  5. Reporting and analytics
  6. Omnichannel support (voice, email, chat, SMS)
  7. CRM integration
  8. Customizable dashboards
  9. Real-time agent monitoring
  10. Skills-based routing
  11. Call scripts
  12. Voicemail

Pricing

  • Subscription-Based

Pros

Easy to use interface

Scalable for growing businesses

Flexible pricing options

Good customer support

Integrates with popular CRMs

Provides actionable insights with reporting

Cons

Can be pricey for very small businesses

Mobile app needs improvement

Some limitations for larger call centers

Limited native integrations beyond CRM