Zendesk Chat vs Novocall

Struggling to choose between Zendesk Chat and Novocall? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Novocall is a Business & Commerce product tagged with call-center, contact-center, acd, ivr, call-recording, omnichannel.

Its standout features include Automatic call distribution, Interactive voice response (IVR), Call recording, Call monitoring, Reporting and analytics, Omnichannel support (voice, email, chat, SMS), CRM integration, Customizable dashboards, Real-time agent monitoring, Skills-based routing, Call scripts, Voicemail, and it shines with pros like Easy to use interface, Scalable for growing businesses, Flexible pricing options, Good customer support, Integrates with popular CRMs, Provides actionable insights with reporting.

Feature	Zendesk Chat	Novocall
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Novocall

Description: Novocall is a call center and contact center software designed for small to medium-sized businesses. It provides features like automatic call distribution, interactive voice response, call recording and monitoring, reporting, omnichannel support, and more.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Novocall Features

• Automatic call distribution
• Interactive voice response (IVR)
• Call recording
• Call monitoring
• Reporting and analytics
• Omnichannel support (voice, email, chat, SMS)
• CRM integration
• Customizable dashboards
• Real-time agent monitoring
• Skills-based routing
• Call scripts
• Voicemail

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Novocall

Pros

• Easy to use interface
• Scalable for growing businesses
• Flexible pricing options
• Good customer support
• Integrates with popular CRMs
• Provides actionable insights with reporting

Cons

• Can be pricey for very small businesses
• Mobile app needs improvement
• Some limitations for larger call centers
• Limited native integrations beyond CRM

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Novocall

• Subscription-Based