ProProfs Chat vs LiveCall

Struggling to choose between ProProfs Chat and LiveCall? Both products offer unique advantages, making it a tough decision.

ProProfs Chat is a Social & Communications solution with tags like live-chat, realtime-messaging, customer-support.

It boasts features such as Unlimited agents, Canned responses, Chatbots, Visitor monitoring, Integration with popular software and pros including Easy to use interface, Customizable design, Real-time analytics, Omnichannel support.

On the other hand, LiveCall is a Business & Commerce product tagged with cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

Its standout features include Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration, and it shines with pros like Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

Feature	ProProfs Chat	LiveCall
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

ProProfs Chat

Description: ProProfs Chat is a customizable live chat software that allows businesses to communicate with website visitors in real-time. It provides features like unlimited agents, canned responses, chatbots, visitor monitoring, and integration with popular software.

LiveCall

Description: LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Key Features Comparison

ProProfs Chat Features

• Unlimited agents
• Canned responses
• Chatbots
• Visitor monitoring
• Integration with popular software

LiveCall Features

• Cloud-based call center
• Automatic call distribution
• Interactive voice response
• Call recording
• Performance analytics
• CRM integration

Pros & Cons Analysis

ProProfs Chat

Pros

• Easy to use interface
• Customizable design
• Real-time analytics
• Omnichannel support

Cons

• Limited third-party integrations
• No video/voice calling
• Lack of advanced reporting

LiveCall

Pros

• Easy to set up and use
• Scalable
• Good call quality
• Many integration options
• Detailed analytics and reporting

Cons

• Can be expensive for large teams
• Limited customization options
• No video conferencing

Pricing Comparison

ProProfs Chat

• Freemium
• Subscription-Based

LiveCall

• Subscription-Based