Live Helper Chat vs LiveCall

Struggling to choose between Live Helper Chat and LiveCall? Both products offer unique advantages, making it a tough decision.

Live Helper Chat is a Social & Communications solution with tags like chat, live-chat, customer-service, messaging, realtime.

It boasts features such as Real-time chat, Multiple chat agents, Canned responses, File sharing, CRM integration, Helpdesk integration, Visitor monitoring, Chat transcripts, Customizable interface, Multilingual support and pros including Open source and free, Easy to install and use, Good feature set for the price, Active community support, Customizable and extensible.

On the other hand, LiveCall is a Business & Commerce product tagged with cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

Its standout features include Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration, and it shines with pros like Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Live Helper Chat

Live Helper Chat

Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.

Categories:
chat live-chat customer-service messaging realtime

Live Helper Chat Features

  1. Real-time chat
  2. Multiple chat agents
  3. Canned responses
  4. File sharing
  5. CRM integration
  6. Helpdesk integration
  7. Visitor monitoring
  8. Chat transcripts
  9. Customizable interface
  10. Multilingual support

Pricing

  • Open Source
  • Custom Pricing

Pros

Open source and free

Easy to install and use

Good feature set for the price

Active community support

Customizable and extensible

Cons

Can be resource intensive

Limited native mobile support

Steep learning curve for customization

Lacks some advanced features of paid solutions


LiveCall

LiveCall

LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Categories:
cloudbased call-center phone-system small-business automatic-call-distribution interactive-voice-response call-recording analytics crm-integration

LiveCall Features

  1. Cloud-based call center
  2. Automatic call distribution
  3. Interactive voice response
  4. Call recording
  5. Performance analytics
  6. CRM integration

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Good call quality

Many integration options

Detailed analytics and reporting

Cons

Can be expensive for large teams

Limited customization options

No video conferencing