Upcall vs LiveCall

Struggling to choose between Upcall and LiveCall? Both products offer unique advantages, making it a tough decision.

Upcall is a Business & Commerce solution with tags like call-routing, ivr, call-recording, analytics, crm-integration, helpdesk-integration.

It boasts features such as Call routing and call center features, Call flows and IVRs, Call recording, Real-time analytics, Integrations with CRM and helpdesk tools and pros including Designed for small businesses, Comprehensive call center features, Integrations with popular business tools, Real-time analytics and reporting.

On the other hand, LiveCall is a Business & Commerce product tagged with cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

Its standout features include Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration, and it shines with pros like Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Upcall

Upcall

Upcall is a call routing and call center software designed for small businesses. It provides features like call flows, IVRs, call recording, real-time analytics, and integrations with CRM and helpdesk tools.

Categories:
call-routing ivr call-recording analytics crm-integration helpdesk-integration

Upcall Features

  1. Call routing and call center features
  2. Call flows and IVRs
  3. Call recording
  4. Real-time analytics
  5. Integrations with CRM and helpdesk tools

Pricing

  • Subscription-Based

Pros

Designed for small businesses

Comprehensive call center features

Integrations with popular business tools

Real-time analytics and reporting

Cons

Limited customization options

Pricing may be high for very small businesses

Potential learning curve for non-technical users


LiveCall

LiveCall

LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

Categories:
cloudbased call-center phone-system small-business automatic-call-distribution interactive-voice-response call-recording analytics crm-integration

LiveCall Features

  1. Cloud-based call center
  2. Automatic call distribution
  3. Interactive voice response
  4. Call recording
  5. Performance analytics
  6. CRM integration

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Good call quality

Many integration options

Detailed analytics and reporting

Cons

Can be expensive for large teams

Limited customization options

No video conferencing