Userlike
Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.
live-chat
email-support
knowledge-base
analytics
customer-service
Userlike: Real-Time Customer Support
Live chat, email support, knowledge base, and analytics for businesses to connect with customers instantly
What is Userlike?
Userlike is a cloud-based customer service software designed for small and medium sized businesses. It provides a suite of features to help companies support their customers across multiple channels.
Some of the key features of Userlike include:
- Live chat - Chat widgets can be installed on company websites allowing customers to get questions answered in real-time. Agents can chat with multiple visitors at once.
- Shared inboxes - Email inboxes can be set up for teams and assigned to groups, with the ability to transfer conversations between agents.
- Knowledge base - An online knowledge base can be created with articles, category structures, and images to serve self-service support.
- Analytics - Detailed reports on key metrics like chat response times, agent performance, top pages, referral sources etc.
Userlike integrates with popular applications like Shopify, WordPress, Salesforce etc. It has mobile apps available and also has a helpdesk ticketing system. The software is designed focusing on an intuitive user interface.
With its range of capabilities for live chat, email, knowledge base, and analytics, Userlike provides a one-stop customer service solution for SMBs looking to improve their customer experience and support.
Userlike Features
Features
- Live Chat
- Email Support
- Knowledge Base
- Analytics
- Chatbots
- Team Inboxes
- Canned Responses
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Multiple support channels
Customizable chat widgets
Detailed analytics and reports
Chatbot automation
Team collaboration features
Cons
Limited features in basic plan
Can be pricey for larger teams
Chatbot building requires technical knowledge
Lacks phone support channel
Official Links
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