Live Site Help
Live Site Help is a live chat and help desk software that allows companies to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, visitor monitoring, and integration with popular CRM and support desk tools.
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help-desk
customer-support
visitor-monitoring
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Live Site Help: Real-Time Chat and Support for Websites
A live chat and help desk software that enables real-time communication between companies and website visitors, featuring unlimited agents, canned responses, visitor monitoring, and CRM/Support Desk integrations.
What is Live Site Help?
Live Site Help is a feature-rich live chat and help desk software solution designed for companies who want to communicate with visitors to their website in real-time. It enables real-time visitor engagement through live chat, equipping busineses to capture leads, acccelerate sales cycles, and provide top-notch customer support.
Key features include:
- Unlimited agents - There are no per agent fees or limits on the number of agents who can use Live Site Help concurrently.
- Proactive invitations - Set rules to automatically invite visitors to chat based on their behavior on your site.
- Canned responses - Create pre-written answers to common questions to streamline the customer experience.
- Visitor monitoring - Monitor visitors browsing your site in real-time to identify sales opportunities.
- CRM integrations - Integrates with popular CRMs like Salesforce and Microsoft Dynamics to capture lead data.
- Help desk integrations - Integrate seamlessly with help desk tools like Zendesk and Freshdesk to provide ongoing support.
- Customizable widget - Match the styling and placement of the chat widget to match your brand.
With its robust feature set for both live chat and help desk support, Live Site Help is an ideal choice for any company selling products and services online that wants to deliver exceptional customer experiences.
Live Site Help Features
Features
- Real-time chat
- Unlimited agents
- Canned responses
- Visitor monitoring
- CRM integration
- Help desk integration
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Flexible pricing plans
Good customer support
Many integration options
Customizable widget
Cons
Limited features in basic plan
Can be pricey for larger teams
No video/voice chat
Official Links
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