Universal Chat vs Userlike

Struggling to choose between Universal Chat and Userlike? Both products offer unique advantages, making it a tough decision.

Universal Chat is a Social & Communications solution with tags like chat, messaging, video-chat, voice-chat, file-sharing, endtoend-encryption, open-source.

It boasts features such as Text, voice and video chatting, End-to-end encryption, Group chats, File sharing, Customizable interfaces and pros including Free and open source, Available on multiple platforms, End-to-end encryption for security, Support for group chats, File sharing capability.

On the other hand, Userlike is a Online Services product tagged with live-chat, email-support, knowledge-base, analytics, customer-service.

Its standout features include Live Chat, Email Support, Knowledge Base, Analytics, Chatbots, Team Inboxes, Canned Responses, and it shines with pros like Easy to use interface, Multiple support channels, Customizable chat widgets, Detailed analytics and reports, Chatbot automation, Team collaboration features.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Universal Chat

Universal Chat

Universal Chat is a free and open-source chat application available for Windows, Mac, Linux, iOS and Android. It supports text, voice and video chatting with end-to-end encryption. Key features include group chats, file sharing and customizable interfaces.

Categories:
Social & Communications Messaging
chat messaging video-chat voice-chat file-sharing endtoend-encryption open-source

Universal Chat Features

  1. Text, voice and video chatting
  2. End-to-end encryption
  3. Group chats
  4. File sharing
  5. Customizable interfaces

Pricing

  • Free
  • Open Source

Pros

Free and open source

Available on multiple platforms

End-to-end encryption for security

Support for group chats

File sharing capability

Cons

May lack some features of paid options

Setup can be complex for less tech-savvy users

Encryption can cause performance issues

Userlike

Userlike

Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.

Categories:
Online Services Customer Service
live-chat email-support knowledge-base analytics customer-service

Userlike Features

  1. Live Chat
  2. Email Support
  3. Knowledge Base
  4. Analytics
  5. Chatbots
  6. Team Inboxes
  7. Canned Responses

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Multiple support channels

Customizable chat widgets

Detailed analytics and reports

Chatbot automation

Team collaboration features

Cons

Limited features in basic plan

Can be pricey for larger teams

Chatbot building requires technical knowledge

Lacks phone support channel