Zoho SalesIQ
Zoho SalesIQ is a customer service software that provides live chat, email management, and visitor analytics to help businesses connect with customers and improve support. It integrates with popular CRM and helpdesk tools.
live-chat
email
analytics
customer-support
crm
helpdesk
Zoho SalesIQ: Customer Service Software
Zoho SalesIQ is a customer service software that provides live chat, email management, and visitor analytics to help businesses connect with customers and improve support. It integrates with popular CRM and helpdesk tools.
What is Zoho SalesIQ?
Zoho SalesIQ is a customer service and sales software designed to help businesses deliver exceptional customer support, increase sales, and understand customer needs better. It provides the following key features:
- Live Chat - Real-time chat widget to engage visitors and leads, answer questions, and guide them to conversion
- Email Management - Shared inbox to manage support emails from a single location; email templates and automation
- Visitor Analytics - Insights into visitor behavior on your website; track lead scores to identify hot leads
- Integrations - Connects with Zoho CRM, Zendesk, Salesforce, and 50+ other apps to fetch customer data automatically
- Team Inbox - Collaborate with your sales and support teams to deliver unified customer experiences
- Bots - Pre-built chatbots to qualify leads, engage visitors when agents are offline, and automate mundane tasks
- Social Media Integration - Respond to social media messages from one unified inbox to provide always-on support
Key benefits of using Zoho SalesIQ include increasing sales conversion rates, reducing waiting times with live chats, gaining more repeat customers through superior service and boosting agent productivity with automation. It's trusted by over 150,000 businesses globally.
Zoho SalesIQ Features
Features
- Live Chat
- Email Management
- Visitor Analytics
- CRM and Helpdesk Integration
- Chatbot Builder
- Canned Responses
- Customizable Chat Widget
- Reporting and Insights
Pricing
- Freemium
- Subscription-Based
Pros
Comprehensive customer service features
Integrates with other Zoho products
Customizable chat widget
Affordable pricing options
Helpful chatbot builder
Cons
Limited free plan features
Learning curve for some features
Can be complex for small businesses
Reporting could be more robust
Official Links
The Best Zoho SalesIQ Alternatives
Top Business & Commerce and Customer Service and other similar apps like Zoho SalesIQ
Here are some alternatives to Zoho SalesIQ:
Suggest an alternative ❐
Chatwoot
Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow an unlimited...
Tawk.to
tawk.to is a popular free live chat software designed for websites to communicate with visitors in real-time. Some key features of tawk.to include:Easy setup without needing to download any software - it can be embedded right into a websiteCustomizable chat widgets to match a website's brandingVisitor analytics to understand chat...
Intercom
Intercom is a popular customer messaging and engagement platform used by over 25,000 businesses worldwide. It allows companies to communicate with customers directly within their own apps and websites via messaging channels like chat, email, and conversational bots.Key features of Intercom include:Messenger and in-app chat - Talk to customers in...
UserEcho
UserEcho is a customizable customer feedback and helpdesk software designed to help companies connect with users and customers. Some key features of UserEcho include:Idea Management - Users can submit ideas and suggestions, vote and comment on others' ideas. Companies can manage and respond to ideas.Feedback Forums - Public forums for...
Chatroll
Chatroll is an intuitive live chat software designed to help website owners engage visitors in real-time. With Chatroll, websites can add a customizable live chat window that allows chat operators to initiate conversations with visitors and respond to their queries or concerns.Some key features of Chatroll include:Automated chat invitations -...
Zendesk Chat
Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.Key features of Zendesk Chat include:Live chat widget for websites and mobile appsMessaging...
LiveAgent
LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.Key...
Userlike
Userlike is a cloud-based customer service software designed for small and medium sized businesses. It provides a suite of features to help companies support their customers across multiple channels.Some of the key features of Userlike include:Live chat - Chat widgets can be installed on company websites allowing customers to get...
ProProfs Chat
ProProfs Chat is a feature-rich live chat software designed for businesses of all sizes. It allows companies to instantly communicate with visitors on their website via chat in order to provide support, qualify leads, and boost sales.Key features of ProProfs Chat include:Unlimited agents - Allow an unlimited number of agents...
Mibew
Mibew is an open-source live chat application developed to enable real-time communication between website visitors and site operators. It provides a chat widget that can be easily integrated into any website to allow visitors to start chats and get their questions answered instantly.As an open-source solution, Mibew is free to...
Tidio
Tidio is a customizable live chat and messaging software designed for websites of all sizes. It enables real-time communication between website visitors and owners through features like live chat, chatbots, email messaging, and more.Key features of Tidio include:Live chat - Chat with visitors in real-time via fully customizable chat boxes.Chatbots...
Smartsupp
Smartsupp is a feature-rich live chat and customer support software designed for businesses of all sizes. It enables companies to engage with website visitors in real-time through chat conversations, audio/video calls, and co-browsing sessions.Key features of Smartsupp include:Real-time visitor monitoring - Track visitors on your website and see their location,...
