What is Zoho SalesIQ?
Zoho SalesIQ is a customer service and sales software designed to help businesses deliver exceptional customer support, increase sales, and understand customer needs better. It provides the following key features:
- Live Chat - Real-time chat widget to engage visitors and leads, answer questions, and guide them to conversion
- Email Management - Shared inbox to manage support emails from a single location; email templates and automation
- Visitor Analytics - Insights into visitor behavior on your website; track lead scores to identify hot leads
- Integrations - Connects with Zoho CRM, Zendesk, Salesforce, and 50+ other apps to fetch customer data automatically
- Team Inbox - Collaborate with your sales and support teams to deliver unified customer experiences
- Bots - Pre-built chatbots to qualify leads, engage visitors when agents are offline, and automate mundane tasks
- Social Media Integration - Respond to social media messages from one unified inbox to provide always-on support
Key benefits of using Zoho SalesIQ include increasing sales conversion rates, reducing waiting times with live chats, gaining more repeat customers through superior service and boosting agent productivity with automation. It's trusted by over 150,000 businesses globally.