Zendesk Chat vs Userlike

Struggling to choose between Zendesk Chat and Userlike? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Userlike is a Online Services product tagged with live-chat, email-support, knowledge-base, analytics, customer-service.

Its standout features include Live Chat, Email Support, Knowledge Base, Analytics, Chatbots, Team Inboxes, Canned Responses, and it shines with pros like Easy to use interface, Multiple support channels, Customizable chat widgets, Detailed analytics and reports, Chatbot automation, Team collaboration features.

Feature	Zendesk Chat	Userlike
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Userlike

Description: Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Userlike Features

• Live Chat
• Email Support
• Knowledge Base
• Analytics
• Chatbots
• Team Inboxes
• Canned Responses

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Userlike

Pros

• Easy to use interface
• Multiple support channels
• Customizable chat widgets
• Detailed analytics and reports
• Chatbot automation
• Team collaboration features

Cons

• Limited features in basic plan
• Can be pricey for larger teams
• Chatbot building requires technical knowledge
• Lacks phone support channel

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Userlike

• Freemium
• Subscription-Based