ProProfs Chat vs IMsupporting

Struggling to choose between ProProfs Chat and IMsupporting? Both products offer unique advantages, making it a tough decision.

ProProfs Chat is a Social & Communications solution with tags like live-chat, realtime-messaging, customer-support.

It boasts features such as Unlimited agents, Canned responses, Chatbots, Visitor monitoring, Integration with popular software and pros including Easy to use interface, Customizable design, Real-time analytics, Omnichannel support.

On the other hand, IMsupporting is a Business & Commerce product tagged with customer-service, live-chat, omnichannel, social-media, unified-inbox.

Its standout features include Unified inbox, Live chat, Email support, Social media integration, Knowledge base, Ticket management, Automation workflows, Reporting and analytics, and it shines with pros like Omnichannel support, Easy to use interface, Scalable, Mobile app available, Integrates with popular apps, Good value for money.

Feature	ProProfs Chat	IMsupporting
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

ProProfs Chat

Description: ProProfs Chat is a customizable live chat software that allows businesses to communicate with website visitors in real-time. It provides features like unlimited agents, canned responses, chatbots, visitor monitoring, and integration with popular software.

IMsupporting

Description: IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.

Key Features Comparison

ProProfs Chat Features

• Unlimited agents
• Canned responses
• Chatbots
• Visitor monitoring
• Integration with popular software

IMsupporting Features

• Unified inbox
• Live chat
• Email support
• Social media integration
• Knowledge base
• Ticket management
• Automation workflows
• Reporting and analytics

Pros & Cons Analysis

ProProfs Chat

Pros

• Easy to use interface
• Customizable design
• Real-time analytics
• Omnichannel support

Cons

• Limited third-party integrations
• No video/voice calling
• Lack of advanced reporting

IMsupporting

Pros

• Omnichannel support
• Easy to use interface
• Scalable
• Mobile app available
• Integrates with popular apps
• Good value for money

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• Steep learning curve initially

Pricing Comparison

ProProfs Chat

• Freemium
• Subscription-Based

IMsupporting

• Freemium
• Subscription-Based