Userlike vs IMsupporting

Struggling to choose between Userlike and IMsupporting? Both products offer unique advantages, making it a tough decision.

Userlike is a Online Services solution with tags like live-chat, email-support, knowledge-base, analytics, customer-service.

It boasts features such as Live Chat, Email Support, Knowledge Base, Analytics, Chatbots, Team Inboxes, Canned Responses and pros including Easy to use interface, Multiple support channels, Customizable chat widgets, Detailed analytics and reports, Chatbot automation, Team collaboration features.

On the other hand, IMsupporting is a Business & Commerce product tagged with customer-service, live-chat, omnichannel, social-media, unified-inbox.

Its standout features include Unified inbox, Live chat, Email support, Social media integration, Knowledge base, Ticket management, Automation workflows, Reporting and analytics, and it shines with pros like Omnichannel support, Easy to use interface, Scalable, Mobile app available, Integrates with popular apps, Good value for money.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Userlike

Userlike

Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.

Categories:
live-chat email-support knowledge-base analytics customer-service

Userlike Features

  1. Live Chat
  2. Email Support
  3. Knowledge Base
  4. Analytics
  5. Chatbots
  6. Team Inboxes
  7. Canned Responses

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Multiple support channels

Customizable chat widgets

Detailed analytics and reports

Chatbot automation

Team collaboration features

Cons

Limited features in basic plan

Can be pricey for larger teams

Chatbot building requires technical knowledge

Lacks phone support channel


IMsupporting

IMsupporting

IMsupporting is a customer service software that provides omni-channel support over email, live chat, social media, and more. It helps manage customer queries and conversations from a unified inbox.

Categories:
customer-service live-chat omnichannel social-media unified-inbox

IMsupporting Features

  1. Unified inbox
  2. Live chat
  3. Email support
  4. Social media integration
  5. Knowledge base
  6. Ticket management
  7. Automation workflows
  8. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Omnichannel support

Easy to use interface

Scalable

Mobile app available

Integrates with popular apps

Good value for money

Cons

Can be pricey for larger teams

Limited customization options

Third-party integrations cost extra

Steep learning curve initially