Freshchat vs Crisp
Struggling to choose between Freshchat and Crisp? Both products offer unique advantages, making it a tough decision.
Freshchat is a Social & Communications solution with tags like live-chat, bots, shared-inboxes, automation-workflows, customer-engagement.
It boasts features such as Live Chat, Shared Inboxes, Automation Workflows, Bots, Team Inbox, Conversation Routing, Canned Responses, Visitor Info, Real-time Analytics and pros including Easy to use interface, Omnichannel support, Built-in CRM, Mobile app for agents, Powerful automation.
On the other hand, Crisp is a Social & Communications product tagged with messaging, chat, email, sms, social-media, customer-service, customer-support.
Its standout features include Unified inbox, Live chat, Email, SMS, Social media integration, Team collaboration, Conversation routing, Canned responses, Reporting and analytics, and it shines with pros like Omnichannel support, Easy to use interface, Scalable, Integrations with other tools, Real-time team collaboration, Powerful analytics.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Freshchat
Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.
Categories:
Freshchat Features
- Live Chat
- Shared Inboxes
- Automation Workflows
- Bots
- Team Inbox
- Conversation Routing
- Canned Responses
- Visitor Info
- Real-time Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Cons
Crisp
Crisp is a customer messaging platform that allows companies to have conversations with customers across multiple channels like chat, email, SMS, social media, and more. It enables teams to provide real-time support and sales through an integrated centralized inbox.
Categories:
Crisp Features
- Unified inbox
- Live chat
- SMS
- Social media integration
- Team collaboration
- Conversation routing
- Canned responses
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based