Helpcube
Helpcube is a customer service software that allows companies to easily manage customer support across multiple channels like email, live chat, social media, and more. It features ticketing, knowledge base, automation workflows, and analytics.
customer-support
ticketing
knowledge-base
automation
analytics
Helpcube: Customer Service Software
Helpcube is a customer service software that allows companies to easily manage customer support across multiple channels like email, live chat, social media, and more. It features ticketing, knowledge base, automation workflows, and analytics.
What is Helpcube?
Helpcube is a cloud-based customer service and help desk software designed for small and medium businesses. It provides an omnichannel customer support solution that lets companies support customers across multiple channels including email, live chat, social media, self-service knowledge base, call center software integration, and more from one unified workspace.
Key features of Helpcube include:
- Multi-channel ticketing system to manage customer queries from email, web forms, social media, chat, calls etc.
- Automation workflows like ticket assignment rules, tag-based routing, canned responses etc. to streamline operations.
- Self-service customer portal and knowledge base to reduce repetitive queries.
- SLA enforcement and advanced analytics for performance tracking.
- Mobile apps for agents to support customers on-the-go.
- 150+ Integrations with popular business apps.
- Multi-brand and multi-lingual support.
Helpcube provides reliable and affordable customer service software tailored for startups, SMBs, and enterprises looking to deliver personalized as well as scalable customer experiences. Its easy to use yet customizable platform ensures high agent productivity and enhanced customer satisfaction.
Helpcube Features
Features
- Omnichannel support
- Ticketing system
- Knowledge base
- Automation workflows
- Analytics and reporting
- Integrations
- Multi-brand support
Pricing
- Subscription-Based
Pros
Easy to use interface
Robust feature set
Scales to support large teams
Integrates with many other software tools
Good value for money
Cons
Can be pricey for smaller teams
Mobile app needs improvement
Advanced features require developer skills
Official Links
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