
Description: Snapengage is a live chat and chatbot software designed for sales and customer support. It enables real-time communication between customers and company representatives through text, video, and screen-sharing.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API