Snapengage
Snapengage is a live chat and chatbot software designed for sales and customer support. It enables real-time communication between customers and company representatives through text, video, and screen-sharing.
chat
live-chat
customer-support
sales
Snapengage: Live Chat & Chatbot Software for Sales & Support
Snapengage is a live chat and chatbot software designed for sales and customer support. It enables real-time communication between customers and company representatives through text, video, and screen-sharing.
What is Snapengage?
Snapengage is a cloud-based live chat and chatbot software designed to improve sales and customer support. It enables real-time communication between customers and company representatives through text chat, video chat, website visitor tracking, and screen-sharing.
Key features of Snapengage include:
- Live chat – Instant messaging between customers and representatives via website chat widget.
- Chatbots – Automated bots can handle common questions and qualify leads.
- Co-browsing – Reps can view customers' screens and guide them in real-time.
- Visitor tracking – Identify important visitors and see pages they view.
- Smart routing – Chat requests get assigned to best available reps.
- Canned responses – Quickly respond using pre-defined common answers.
- Mobile support – Chat from iOS or Android mobile apps.
- Customizable widgets – Match website branding with color/design options.
- Analytics – Monitor chat performance with detailed reports.
Overall, Snapengage aims to drive sales and ensure satisfactory customer experiences by facilitating smooth real-time communication and engagement between companies and website visitors.
Snapengage Features
Features
- Live chat
- Chatbots
- Co-browsing
- Visitor tracking
- Real-time analytics
- Customizable chat widgets
- Third-party integrations
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Flexible pricing options
Robust feature set
Good customer support
Integrates with popular tools
Cons
Can get pricey for larger teams
Chatbot builder is basic
Some features only in higher tiers
Official Links
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