AskMe Chat vs Freshchat

Struggling to choose between AskMe Chat and Freshchat? Both products offer unique advantages, making it a tough decision.

AskMe Chat is a Online Services solution with tags like chat, live-chat, customer-service, conversations, messaging, agents.

It boasts features such as Real-time visitor tracking, Chat transfer between agents, Canned responses, Integrations with CRM and help desk tools and pros including Improves customer engagement, Provides quick customer support, Increases sales conversions.

On the other hand, Freshchat is a Social & Communications product tagged with live-chat, bots, shared-inboxes, automation-workflows, customer-engagement.

Its standout features include Live Chat, Shared Inboxes, Automation Workflows, Bots, Team Inbox, Conversation Routing, Canned Responses, Visitor Info, Real-time Analytics, and it shines with pros like Easy to use interface, Omnichannel support, Built-in CRM, Mobile app for agents, Powerful automation.

Feature	AskMe Chat	Freshchat
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

AskMe Chat

Description: AskMe Chat is a customer service chat platform that allows companies to have live conversations with customers on their website. It has features like real-time visitor tracking, chat transfer between agents, canned responses, and integrations with popular CRM and help desk tools.

Freshchat

Description: Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.

Key Features Comparison

AskMe Chat Features

• Real-time visitor tracking
• Chat transfer between agents
• Canned responses
• Integrations with CRM and help desk tools

Freshchat Features

• Live Chat
• Shared Inboxes
• Automation Workflows
• Bots
• Team Inbox
• Conversation Routing
• Canned Responses
• Visitor Info
• Real-time Analytics

Pros & Cons Analysis

AskMe Chat

Pros

• Improves customer engagement
• Provides quick customer support
• Increases sales conversions

Cons

• Can be expensive for small businesses
• Requires training for agents
• Potential for long wait times if understaffed

Freshchat

Pros

• Easy to use interface
• Omnichannel support
• Built-in CRM
• Mobile app for agents
• Powerful automation

Cons

• Limited third-party integrations
• No phone support
• Can be pricey for small businesses

Pricing Comparison

AskMe Chat

• Subscription-Based

Freshchat

• Freemium
• Subscription-Based