WATI vs Freshchat

Struggling to choose between WATI and Freshchat? Both products offer unique advantages, making it a tough decision.

WATI is a Ai Tools & Services solution with tags like web-accessibility, wcag-20, automated-testing, semantics, navigation, forms, aria.

It boasts features such as Automated accessibility testing, WCAG 2.0 compliance checking, ARIA attributes testing, Semantics testing, Navigation testing, Forms testing and pros including Open source, Automates tedious manual testing, Helps make websites more accessible, Customizable and extensible.

On the other hand, Freshchat is a Social & Communications product tagged with live-chat, bots, shared-inboxes, automation-workflows, customer-engagement.

Its standout features include Live Chat, Shared Inboxes, Automation Workflows, Bots, Team Inbox, Conversation Routing, Canned Responses, Visitor Info, Real-time Analytics, and it shines with pros like Easy to use interface, Omnichannel support, Built-in CRM, Mobile app for agents, Powerful automation.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

WATI

WATI

WATI is an open-source web accessibility testing tool. It assists in evaluating web accessibility and compliance with standards such as WCAG 2.0. WATI automates accessibility testing across web pages and detects issues related to semantics, navigation, forms, ARIA attributes, and more.

Categories:
Ai Tools & Services Accessibility Testing
web-accessibility wcag-20 automated-testing semantics navigation forms aria

WATI Features

  1. Automated accessibility testing
  2. WCAG 2.0 compliance checking
  3. ARIA attributes testing
  4. Semantics testing
  5. Navigation testing
  6. Forms testing

Pricing

  • Open Source

Pros

Open source

Automates tedious manual testing

Helps make websites more accessible

Customizable and extensible

Cons

Steep learning curve

Requires technical knowledge to run

Limited to web accessibility testing only

Freshchat

Freshchat

Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.

Categories:
Social & Communications Customer Service & Support
live-chat bots shared-inboxes automation-workflows customer-engagement

Freshchat Features

  1. Live Chat
  2. Shared Inboxes
  3. Automation Workflows
  4. Bots
  5. Team Inbox
  6. Conversation Routing
  7. Canned Responses
  8. Visitor Info
  9. Real-time Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Omnichannel support

Built-in CRM

Mobile app for agents

Powerful automation

Cons

Limited third-party integrations

No phone support

Can be pricey for small businesses